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About the Role

The Recovery Housing program is a two-year transitional housing program for adults who have completed residential drug treatment. The program offers comprehensive case management, recovery support services, and career development, cultivating a community based on recovery, accountability, and service. The Case Manager's main goal is to address participant needs and foster a transformational community to improve long-term recovery outcomes and support lifelong success.

Responsibilities

Manage an assigned caseload of up to 30 program participants.
Conduct interviews and administer assessments to understand client needs, situations, and potential risks.
Gather relevant information about the client’s background, family dynamics, living conditions, or any other relevant factors.
Create an Individual Transition Plan outlining specific goals, objectives, and interventions.
Establish and maintain relationships with partner organizations and referring agencies.
Monitor client progress and reassess needs to ensure goal plans remain relevant and effective.
Educate and empower clients with the knowledge and skills needed to improve their situation and become more self-sufficient.
Respond to and manage crisis situations clients may encounter.
Maintain appropriate, professional, and ethical boundaries with staff and clients.
Be punctual, flexible, and reliable.
Maintain accurate client records on The Salvation Army Social Services Database.
Attend all required staff, Corps, and Divisional meetings and training.
Facilitate small group instruction as indicated on the program schedule.
Attend community-based meetings as needed.
Identify appropriate resources, programs, and services that can benefit the client and make referrals.
Coordinate with various service providers to ensure the holistic needs of clients are met.
Assist in the planning, preparation, and execution of special functions such as graduations, holiday celebrations, group activities, or special classes.
Drive clients to appointments or services.
Other reasonably related duties as assigned by the Program Director or Program Manager.
Other related duties as required.

Requirements

Minimum of two years of experience providing social services working with marginalized populations, specifically adults in recovery, reentry, or drug treatment.
High school diploma or equivalent.
CA Driver's License.
Ability to lift up to 25 lbs. (usually file boxes).
Qualified individuals must be able to perform the essential duties of the position with or without accommodation.
The employee acknowledges that he/she has been informed and understands The Salvation Army’s religious purpose and status as a church.
The employee agrees that he/she shall do nothing to his/her relationship with The Salvation Army as an employee to undermine its religious mission.
The employee agrees and understands that his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army’s religious purposes.
Employment is of an “at-will” nature.

Skills

Strong verbal and written communication skills.
Ability to express empathy and foster a collaborative alliance with clients.
Excellent organizational skills and ability to work with little direct supervision.
Excellent time management skills.
Proficient in Microsoft Word & Excel.
Knowledge of San Francisco social services, government resources, community resources, healthcare services, mental health support, and housing services.
Knowledge of co-occurring disorders and trauma-informed environment.
Culturally competent and able to work with a highly diverse population.
Bilingual in Spanish (Preferred).

Location

San Francisco

Work Type

Full-time

Experience Level

Minimum of one year experience providing case management or demonstrated experience in peer mentorship, group facilitation, treatment plans, or working with program participants in which the support you provided was foundational in their growth (Preferred)
Experience and ability to work successfully with issues of substance abuse, mental illness, and other potential barriers to self-sufficiency.

Education Level

Associate’s Degree, Community Health Worker Certificate or Certified Alcohol and Drug Counselor (Preferred)
First Aid and CPR certification (within first seven days of employment – company provided)
Tuberculosis clearance (within first fourteen days of employment, company provided)

About the Company

The Salvation Army Social Services Database
The Salvation Army