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About the Role

Product Manager to lead product management for Customer Loyalty capabilities and experiences. Responsible for shaping and delivering a product vision and roadmap that enables capabilities for increased customer engagement, acquisition, and LTV.

Responsibilities

• Assist manager with defining and maintaining the product vision and strategic roadmap for Loyalty capabilities evolution.
• Partner with business partners to align product strategy with enterprise objectives and marketing priorities.
• Lead requirements gathering sessions with business stakeholders, end-users, and technical teams.
• Document business requirements, user stories, acceptance criteria, and process flows.
• Serve as the primary liaison between marketing business, creative, technology, digital teams, customer care and store operations.
• Partner with engineering, design, and operations teams to translate requirements into actionable solutions.
• Drive alignment and manage stakeholder expectations throughout the product lifecycle.
• Prioritize features and backlog items to maximize business impact and delivery efficiency.
• Track progress, manage risks, and ensure timely delivery of capabilities and enhancements.
• Support testing, change management, and training to enable adoption of new capabilities.
• Document gaps for future roadmap considerations.
• Communicate to all impacted teams throughout.
• Monitor usage and performance of marketing platforms and tools.
• Gather feedback from stakeholders to inform enhancements and future roadmap planning.
• Stay current on industry best practices, emerging technologies, and trends in marketing operations and creative enablement.

Requirements

• Three years’ experience leading product in an agile environment, with the associated processes and deliverables.
• Proven ability to own the full product lifecycle—from vision and roadmap through requirements and delivery.
• Direct experience with loyalty program capabilities: loyalty platforms/loyalty strategy.
• Strong analytical and problem-solving skills with an ability to translate complex business needs into actionable requirements.
• Excellent written and verbal communication skills; adept at stakeholder engagement across business and technology teams.
• Familiarity with agile methodologies, user story writing, and backlog management.

Skills

• Customer focus
• Embracing accountability
• Strategic thinking
• Driving execution
• Effective collaboration
• Cultivate learning
• Agile methodologies
• User story writing
• Backlog management

Experience Level

• Three years’ experience leading product in an agile environment

Salary/Compensations

• USD $78,150.00 - USD $130,250.00 /Yr.

About the Company

• Catalyst brands established core competencies to ensure all associates have a basic understanding of what is expected from a company standpoint.