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About the Role

VIP Automotive Group of Long Island is seeking an experienced, results-driven Automotive Service Manager to join their leadership team. This role oversees all aspects of a high-volume service department, focusing on operations, profitability, customer satisfaction, and employee development.

Responsibilities

• Lead and manage all service department operations to maximize efficiency, productivity, and profitability.
• Develop and implement departmental goals, forecasts, and performance objectives.
• Direct and schedule activities of service advisors, technicians, and support personnel.
• Conduct regular department meetings to communicate goals, expectations, and performance updates.
• Monitor department performance through reports, KPIs, customer surveys, and productivity tracking systems.
• Foster teamwork and collaboration across all dealership departments.
• Ensure exceptional customer service throughout the service experience.
• Build and maintain strong customer relationships to generate repeat and referral business.
• Address customer concerns promptly and professionally.
• Implement and maintain customer follow-up processes to ensure satisfaction and retention.
• Drive Customer Satisfaction Index (CSI) performance and retention initiatives.
• Monitor technician productivity, efficiency, and performance metrics.
• Review and validate technician payroll and production reports.
• Ensure proper labor management and repair order accuracy.
• Minimize comebacks through strong quality control procedures.
• Support technician training and career development initiatives.
• Monitor department profitability and expense controls.
• Implement reporting systems and performance management tools.
• Collaborate with Parts Department leadership to ensure efficient workflow and parts availability.
• Analyze trends and implement strategies to increase labor sales, customer pay work, and retention.
• Ensure compliance with manufacturer warranty policies and procedures.
• Maintain adherence to OSHA, environmental, federal, state, and local regulations.
• Oversee documentation accuracy and service record maintenance.
• Ensure proper care, storage, and inventory of dealership equipment and tools.
• Maintain a safe, clean, and professional working environment.
• Recruit, train, mentor, and develop service department personnel.
• Promote a positive culture focused on accountability, teamwork, and growth.
• Build relationships with vocational and technical schools to support recruiting efforts.
• Create succession plans and leadership development opportunities within the department.

Requirements

• Minimum 5 Years of Automotive Service Management Experience
• Proven Leadership Experience in a High-Volume Automotive Service Department
• Strong Knowledge of Fixed Operations and Service Department Management
• Excellent Customer Service and Customer Retention Skills
• Strong Financial, Operational, and Business Management Abilities
• Exceptional Leadership, Communication, and Team-Building Skills
• Ability to Analyze Reports and Drive Performance Improvements
• Valid Driver's License
• Franchise Dealership Experience (Preferred)
• Experience Managing Large Service Teams (Preferred)
• Strong Understanding of Warranty Administration (Preferred)
• Experience with CDK, Reynolds & Reynolds, Dealertrack, or Similar DMS Platforms (Preferred)
• Proven Success in Growing Service Revenue and Customer Retention (Preferred)

Skills

• Leadership
• Operations Management
• Profitability Management
• Customer Satisfaction
• Employee Development
• Technician Productivity
• Performance Management
• Fixed Operations Management
• Team Building
• Financial Management
• Business Management
• Communication
• Customer Service
• Customer Retention
• Warranty Administration
• DMS Platforms (CDK, Reynolds & Reynolds, Dealertrack)

Location

• Long Island

Work Type

• Full-Time
• 5-Day Work Week
• Weekend Availability as Needed

Experience Level

• Minimum 5 Years of Automotive Service Management Experience
• Proven Leadership Experience in a High-Volume Automotive Service Department

Salary/Compensations

• $200,000 + Per Year (Inclusive of Salary, Performance Bonuses, and Commission Opportunities)

Benefits

• Competitive Compensation Package
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off & Holidays
• Employee Discounts on Vehicle Purchases, Parts & Service
• Supplemental Benefits Available
• Employee Recognition Programs
• Paid Training & Leadership Development
• Career Advancement Opportunities
• Professional and Supportive Work Environment
• Long-Term Stability with a Growing Automotive Group

About the Company

• VIP Automotive Group of Long Island is known for its exceptional leadership, customer-focused culture, and commitment to employee growth and development.
• At VIP Automotive Group, our purpose is to create exceptional value and experiences for every customer, exceeding expectations at every opportunity.
• Our mission is to be the premier provider of automotive sales and service while empowering our team members to deliver memorable customer experiences.
• Our team members enjoy a professional work environment, ongoing training, opportunities for advancement from within, and the support needed to build a long-term, successful career.

Equal Opportunity

• VIP Automotive Group is an Equal Opportunity Employer.