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About the Role

We are looking for a Boutique Facilitator, Host who is passionate about providing the highest standards of service to facilitate and support the client journey in our Boutiques. This position plays a critical role in being the first client interaction, greeting clients warmly and maintaining the flow of traffic. The Boutique Facilitator, Host will also assist other members of the boutique to maximize client-facing time and will support all areas of the Boutique as needed.

Responsibilities

Facilitate a seamless client experience by warmly greeting clients upon arrival
Share relevant information regarding health and safety protocols
Leverage tools and processes to help manage client wait times and appointments
Answer client questions and facilitate a seamless experience to bridge wait time
Maintain flow of traffic to ensure adequate service levels
Proactively communicate wait times and in-boutique experience expectations
Facilitate the opening and closing of the boutique
Receive inventory and ship products to support sales and client service

Requirements

Minimum 1 year of related experience
Ability to thrive in a team environment and work collaboratively
Understanding of and passion for client experience
Passion for the House of CHANEL, its history, product offerings, and social initiatives
Curiosity and desire to learn and grow professionally
Ability to move with pace and energy while maintaining attention to detail
Ability to work independently and with others
Minimum High School Diploma
Ability to lift 15 lbs
Flexible schedule with the ability to work late nights, weekends, and some holidays

Skills

Excellent communication skills
Foreign language skills (preferred)
Client service excellence
Relationship building
Collaboration

Work Type

In-store
Full-time

Experience Level

Minimum 1 year of related experience

Education Level

Minimum High School Diploma

Salary/Compensations

$24.00 - $28.00 per hour

Benefits

Wellbeing days in retail and wellbeing fund
Family and caregiving benefits including parental leave, fertility support, Milk Stork, and Care.com membership
Generous paid time off including vacation, holiday, sick, and volunteer days
401K and other incentives
Medical, dental, and vision insurance
MDLIVE virtual care and One Medical
Flexible Spending Accounts for health and dependent care
Health Savings Account
Employee Assistance Program
Life insurance and AD&D
Short-term and long-term disability
Health Advocate
International business travel accident and medical coverage
Commuter transit and parking benefits

About the Company

World leader in creating, manufacturing, and distributing luxury products including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches
Founded by Gabrielle Chanel in 1910
Private company with over 32,000 employees worldwide
Dedicated to quality craftsmanship and high-end creations
Values grounded in exceptional creation, client experience, and positive impact

Equal Opportunity

CHANEL is intentional in promoting Diversity & Inclusion and fosters respect, empathy, and dignity for all
The company believes the diversity of its people across the full spectrum of human differences is essential to the organization