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About the Role

We are seeking a Room Attendant (Substitute) to join our team! This is a temporary assignment. In this role, you are responsible for a combination of cleaning duties to maintain guest rooms (occupied and checked-out rooms and suites) in a clean and orderly manner, turning down guest beds. Duties include guest service, vacuuming, making beds, replenishing linens, and cleaning rooms, halls, bathrooms and delivering any other needs of the guest. You will play a key role in fostering a high‑energy environment driven by passion for excellence.

Responsibilities

Clean rooms according to assignment sheet priority; update assignment sheet during shift.
Each interaction presents an opportunity to deliver a memorable experience by anticipating guest needs, exceeding expectations, and establishing genuine connections.
Complete all set-up duties on time and own the cleanliness and appearance of the assigned area and kitchen as required.
Assist coworkers as needed to complete the required activities and deliver amplified service.
Always smiling and offering a warm greeting to all.
Anticipate guest needs and act with intention.
Deliver service that is both polished and personal.
Take ownership of every detail of the guest journey.
Contribute to a collaborative, energized, and high-performing culture.

Requirements

At least two years of prior experience, ideally within a four‑ or five‑star hotel environment.
Ability to communicate clearly.
Ability to stay patient under pressure.
Approach every situation with tact and professionalism.
Comfortable being a team player and assisting guests and coworkers equally.
Understand the rhythm of lifestyle hotels.
Ready to work evenings, weekends, and holidays.
Detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment.
Ability to anticipate needs, solve problems, and maintain high standards.
Applicants must be authorized to work in the United States.

Skills

Guest service
Vacuuming
Making beds
Replenishing linens
Cleaning rooms, halls, bathrooms
Additional languages beyond English are a plus.
Communicate effectively.
Lead with professionalism.
Inspire those around you to perform at their best.

Location

Midtown Manhattan

Work Type

Temporary assignment
Full-time

Experience Level

Two years of prior experience

Salary/Compensations

$39.87 per hour
Pay Range: $21 - $30

Benefits

Comprehensive benefits package
Medical
Dental
Vision
Paid time off
Retirement savings
Employee perks

About the Company

Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy.
Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments.
At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience.
Together, we create an environment that is vibrant, refined, and authentically Hard Rock.
Be Iconic represents the roots of our culture.
The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America.
The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States.
Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe.
Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries.
With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business.
With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!

Equal Opportunity

Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.