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About the Role

The Assistant General Manager is responsible for directing and assisting store employees to create and maintain a profitable store environment that fulfills the Ojos Locos brand concept. This role also involves managing costs and ensuring proper policies are followed, including employment and incident documentation.

Responsibilities

• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor.
• Ensure all financial and personnel/payroll related administrative duties are completed accurately and on time.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of federal, state, and local laws.
• Maintain a professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
• Manage Assistant Managers, Kitchen Managers, and all hourly employees, providing overall direction, coordination, and evaluation.
• Develop employees by providing ongoing feedback and establishing performance expectations.
• Handle administrative tasks in daily operations, including daily decision making, scheduling, and planning while upholding standards, product quality, and customer relations.
• Establish proper security procedures and a safe environment for staff and guests to reduce the risk of injury and accidents.
• Complete incident reports promptly if a guest or employee is injured.
• Ensure an outstanding dining experience by regulating presentation, service, responding to complaints, and creating a great atmosphere for all guests.
• Develop ways to cultivate a regular customer pool.
• Properly operate the POS system, make changes, and troubleshoot system issues.

Requirements

• 3-4 years of previous restaurant manager experience.
• 2-4 years high volume bar/restaurant experience.
• Liquor license certification is mandatory.
• Food manager certificate required.
• Ability to effectively communicate in English and Spanish.
• Availability to work during holidays, nights, and weekends with increased hours during peak times.
• Regularly required to stand for a minimum of 10-12 hours per day.
• Regularly required to lift and/or move up to 50 pounds.
• Occasionally exposed to moving mechanical parts, toxic or caustic chemicals, outside weather conditions, and risk of electrical shock.

Skills

• Communication (English and Spanish)
• POS system operation
• Problem-solving
• Customer service
• Leadership
• Financial management
• Personnel management
• Food safety
• Inventory management

Location

• Onsite

Work Type

• Full-time

Experience Level

• Managerial experience

Education Level

• Food Manager Certificate

About the Company

• Ojos Locos is a brand focused on creating a profitable store environment and a great atmosphere for guests.

Equal Opportunity

• Ojos Locos is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.