Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Swissport is seeking a Passenger Service Supervisor to lead, motivate, and inspire staff, ensuring the delivery of great customer experiences in line with company procedures, policies, and brand values.

Responsibilities

• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
• Lead by example to ensure consistently great customer experiences at every touchpoint
• Ensure available resources are used to the optimum level by monitoring and controlling overtime payments
• Support and identify training needs, and where required, train, coach, and mentor the team
• Create and maintain a progressive, open feedback culture by managing employee performance
• Resolve all customer service challenges in a timely manner and assist in negotiations with new customers
• Strict implementation of Passenger Service budget
• Ensure compliance with all SOPs and policies to meet or exceed regulatory standards and deliver the desired customer service experience
• Ensure all safety and security processes and procedures are complied with at all times
• Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
• Perform any other duties that may be required

Requirements

• High School diploma or GED equivalent
• Passionate about customer service and must have relevant work experience
• Leadership and people management skills
• Proven ability in problem-solving and decision-making
• Planning and organizing skills
• Excellent communication skills (written and verbal) in country-specific language
• Commitment to continuous improvement
• Computer literate (Office Word, Excel, PowerPoint)
• A good understanding of all regulatory and recommended procedures that relate to the airport environment
• Additional languages desirable

Skills

• Customer service
• Leadership
• People management
• Problem-solving
• Decision-making
• Planning
• Organizing
• Communication (written and verbal)
• Continuous improvement
• Computer literacy (Office Word, Excel, PowerPoint)
• Understanding of airport regulatory procedures

Location

• Various locations across the globe

Work Type

• Full-time

Experience Level

• Relevant work experience required

Education Level

• High School diploma or GED equivalent

Salary/Compensations

• $24.63/hour

Benefits

• Health insurance
• Wellness benefits
• 401(k) with company match
• Paid vacation time
• Sick time
• Company paid holidays
• Dental insurance
• Life insurance
• Retirement plan
• Tuition reimbursement
• Vision insurance

About the Company

• Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services.
• Our mission is to provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
• We believe our people differentiate us from our competition.
• Our core values are Show You Care, Do the Right Things, and Win as a Team.

Equal Opportunity

• At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success.
• We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.