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About the Role

The Regional Onsite Manager oversees and optimizes client onsite operations for Indeed Flex, managing and enhancing operational processes for both existing and new onsite accounts. This role focuses on improving efficiency, productivity, and service delivery, while leading a team of onsite managers to ensure successful implementation of operational plans, adherence to contracts and KPIs, and strategic guidance for recruitment processes.

Responsibilities

Build, lead, and develop the Onsite Managers into a unified and aligned service delivery team.
Provide seamless high-quality onsite operations and exceptional support experiences to clients and internal workgroups.
Provide additional onsite coverage as needed during teammates' PTO or other absences.
Define, document, and execute ongoing onsite processes to achieve short-term business objectives and plan for long-term growth.
Manage the creation of regionally aligned resolution processes, procedures, and responses for common issue types.
Promote principles of centralized knowledge sharing.
Manage client relationships by ensuring resource availability, tracking solutions, and overseeing the execution of delivery milestones.
Collaborate with internal and external stakeholders to continuously improve workflow and processes for service delivery, case management, shift handoffs, escalations, and building customer loyalty.
Coordinate regularly with customers and cross-functional teams to build customer-centric, efficient, and scalable operations strategies.
Conduct regular service delivery assessments to ensure continuous improvement in performance, quality, and safety.
Monitor and measure team performance through KPIs and Business Intelligence reporting.
Ensure all metrics and service deliverables are met.
Forecast staffing requirements.
Provide meaningful 1:1 coaching and development.
Ensure 100% shift accuracy in ACP.
Continuously improve Customer Satisfaction (CSAT) score.
Proactively support the hiring process, including reviewing candidates, conducting interviews, supporting onboarding, and delivering training to new hires.

Requirements

Traditional staffing or recruitment industry experience, including hands-on recruiting and hosting hiring events.
Previous experience as an Onsite Manager or equivalent client-facing site leadership role.
Comfort and confidence working directly with clients, from frontline operations leads to senior decision-makers.
Track record of leading high-volume operations or support teams.
High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly.
Curiosity about AI and automation, with a track record of using tech to scale workflows and remove friction for your team.
Highly proficient in process review, continuous improvement, and root cause analysis.
Flexibility and adaptability in a fast-changing, ambiguous environment.
High-level of analytical and critical thinking skills.
Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
Commitment to our mission: helping people get jobs, instantly.
Proven track record improving onsite operations in logistics, retail, or a similarly high-volume industry.
Experience managing multiple large-volume enterprise clients simultaneously.

Skills

Salesforce
Google Workspace
Slack
Asana
AI
Automation
Process review
Continuous improvement
Root cause analysis
Analytical thinking
Critical thinking
Organizational skills
Time management

Location

Austin, TX (Onsite)
Remote (Thursdays)

Work Type

Onsite
Hybrid

Experience Level

Senior
Leadership

Salary/Compensations

$100,000 to $120,000

Benefits

Medical
Dental
Vision
401K
Performance-based bonus totaling 12% of annual salary
Access to Company & Employee Benefits
25 days PTO (prorated)
Birthday Off
8 Paid Holidays
Duvet days (½ day off every quarter)
Volunteer days

About the Company

Indeed Flex is a tech-first staffing platform that gives workers the freedom to choose their own shifts and businesses the power to hire with a click.
We operate with the agility and energy of a high-growth scale-up, backed by the stability and resources of Indeed.
We are modernizing the world of temporary work, providing our community of 'Flexers' with total control, choice, and ownership over how they work.
Our platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
We are building a more flexible, efficient, and empowered labor market for everyone.

Equal Opportunity

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.