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About the Role

This role serves as the permanent Overnight/Night Audit Manager relief, covering two days per week, with potential for additional shifts based on business needs. The position involves leading and managing all aspects of the Rooms departments, ensuring service standards are met with professional and engaging service. Key responsibilities include handling guest concerns, maximizing revenue through upselling and loyalty programs, and overseeing all hotel operations during overnight shifts, with a focus on front office operations, night audit, and hotel safety/security.

Responsibilities

Responsible for permanent Overnight/ Night Audit Manager relief (2 days per week) and occasional opportunity for other shifts in the week may be available based on business demands
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with professional, friendly and engaging service
Provide leadership while fostering a compassionate, collaborative work environment
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
Maximize rooms revenue through participating in upsells, loyalty enrollments, and supporting agreed upon Revenue Management strategies and practices
Responsible for all hotel operations during overnight shift hours, focusing on front office operations, night audit and hotel safety/security
Ensure timely, accurate and complete reporting of daily operational packets, in compliance with prescribed auditing guidelines
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
Lead the department in the absence of the Front Office Manager
Ensure seamless operation of the hotel as the Manager on Duty, handling concerns, problem-solving, disturbances, special requests and any other opportunities that may arise
Provides managerial support for Reception, Royal Service, and Guest Services in the daily operational duties for these areas
Consistently offer professional, friendly and engaging service
Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity guidelines
Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Train supervisors and fulfill training role in the absence of the trainer
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards

Requirements

Service focused personality is essential
Previous leadership experience required
Prior experience working with Opera or a related system
Detailed oriented, strong business acumen, highly organized
Proven ability to build and maintain good relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Demonstrate logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Must have proof of eligibility to work in the United States

Skills

Leadership
Guest service
Revenue management
Operations management
Night audit
Hotel safety and security
Staffing and scheduling
Training
Communication
Problem-solving
Relationship building
Networking

Location

San Francisco

Work Type

Permanent
Full-Time

Experience Level

Leadership experience

Salary/Compensations

$85,000 to $101,000 USD gross per annual

About the Company

Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars.
The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions.
Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Equal Opportunity

Fairmont is proud to be an Equal Opportunity Employer.
EOE/M/F/D/V
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.