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About the Role

South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager to lead our vehicle exchange and customer retention efforts. This position is ideal for an automotive professional with strong sales, customer service, and vehicle appraisal experience who enjoys building relationships, generating opportunities, and helping customers explore vehicle upgrade options while their vehicle is being serviced. As the Vehicle Exchange Manager, you will play a critical role in customer retention, vehicle acquisition, trade appraisals, and helping guests transition into newer vehicles that better fit their needs.

Responsibilities

Serve as the primary liaison between service customers and the dealership
Discuss customer vehicle needs and present vehicle upgrade, trade-in, purchase, and lease options
Guide customers through the complete vehicle exchange process from initial consultation to delivery
Educate customers on available vehicle exchange opportunities and benefits
Follow up with customers after vehicle purchases and exchanges to ensure satisfaction
Appraise eligible customer vehicles and identify opportunities for acquisition
Work closely with the Used Car Department to identify inventory needs
Provide accurate market-based vehicle valuations utilizing current automotive market conditions
Assist with vehicle acquisition efforts to support dealership inventory objectives
Make outbound calls to generate appointments and vehicle exchange opportunities
Develop and maintain strong customer relationships
Produce and distribute a minimum of 10 customer packets daily
Introduce qualified customers to the sales team when appropriate
Build repeat and referral business through exceptional customer service
Track all customer activity and follow-up within VinSolutions CRM
Generate daily, weekly, and monthly performance reports
Maintain accurate records and customer communications
Report directly to dealership management
Manage all aspects of the Vehicle Exchange Department

Requirements

Valid Driver's License
Prior Automotive Sales Experience
Excellent Verbal and Written Communication Skills
Customer Service Experience
Ability to Multitask in a Fast-Paced Environment
Strong Computer Skills
Experience with VinSolutions CRM
Experience with CDK
Vehicle Appraisal Experience
Dealership Experience
Vehicle Exchange Experience
Bilingual Candidates Encouraged to Apply

Skills

Excellent Follow-Up Skills
Top-Notch Customer Service Skills
Ability to Appraise Vehicles in Today's Market
Strong Organizational Skills
Outstanding Communication Skills
Ability to Build, Lead, and Manage Relationships
Self-Motivation and a Strong Desire to Succeed
Ability to Create and Maintain Long-Term Customer Relationships
Strong Phone Skills and Appointment Setting Experience
Professional Appearance and Positive Attitude
Ability to Work Independently and Produce Results
Strong Closing and Negotiation Skills

Location

Lindenhurst, NY

Work Type

Full-Time

Salary/Compensations

$100,000+ inclusive of salary + bonus opportunities

Benefits

Medical, Dental & Vision Insurance
401(k) Retirement Plan with Company Match
Paid Time Off & Paid Holidays
Employee Vehicle Purchase Program
Employee Discounts on Parts & Service
Paid Training & Career Development
Employee Recognition Programs
Growth & Advancement Opportunities
Stable, Growing Organization

About the Company

South Shore Subaru, a proud member of the VIP Automotive Group of Long Island, is seeking a highly motivated and customer-focused Vehicle Exchange Manager to lead our vehicle exchange and customer retention efforts.
VIP Automotive Group is one of Long Island's most successful automotive organizations, offering outstanding leadership, a customer-focused culture, professional development, and long-term career growth opportunities.

Equal Opportunity

South Shore Subaru is an Equal Opportunity Employer.