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About the Role

Lead a team, grow a centre, and change children’s lives. Take full ownership of service delivery, new member acquisition, team culture, and centre growth to build a high-performing environment where children thrive, families trust us, and your team loves coming to work.

Responsibilities

• Lead all aspects of centre performance, including using KPIs and performance data to continuously improve results.
• Oversee centre profitability, including revenue management, optimizing staff efficiency, and driving membership growth.
• Lead, coach, and develop a supervisor and team of tutors.
• Create a positive, high-performance team culture with strong engagement and accountability.
• Ensure the safeguarding of every child and maintain Ofsted and company compliance.
• Drive membership growth through community engagement, local partnerships, and marketing events.
• Deliver excellent family and member experiences from first enquiry through to long-term progress.
• Manage day-to-day operations for smooth and efficient centre functioning.
• Balance hands-on educational leadership with operational excellence.
• Role model excellent tutoring and coach the team to support members in achieving real maths and English progress.
• Monitor and celebrate member progress, holding meaningful conversations with families about achievements and next steps.
• Build the centre’s reputation through local brand presence, community engagement, and sales activation.
• Host trial sessions, manage enquiries, and ensure a welcoming new member experience for families.

Requirements

• Passionate about education and working with children.
• Experience leading a team in a fast-paced environment.
• Leads boldly and takes full ownership of goals, driving progress and tackling challenges head-on.
• Inspires and empowers the team to perform at their best, cultivating a culture of trust, collaboration, and accountability.
• Uses data to diagnose needs, plan strategically, and improve results.
• Communicates clearly, confidently, and with impact.
• Balances multiple priorities while staying calm under pressure.
• Gives and receives feedback openly and is committed to self-development.
• Brings a strong commitment to safeguarding, prioritizing the safety and wellbeing of every child.
• Proof of eligibility to work in the UK is required.
• Must provide a full employment history with all gaps clearly explained and evidenced where required.
• Satisfactory references and an Enhanced DBS check are required.

Skills

• Team Leadership
• Performance Management
• Revenue Management
• Staff Coaching and Development
• Team Culture Building
• Child Safeguarding
• Compliance Management
• Membership Growth Strategies
• Community Engagement
• Partnership Development
• Marketing Event Management
• Customer Experience Management
• Operational Management
• Data Analysis
• Strategic Planning
• Communication
• Problem-Solving
• Time Management
• Feedback Delivery and Reception
• Self-Development

Location

• New Cross Gate

Work Type

• Full-time
• Permanent
• Onsite

Experience Level

• Experience leading a team in a fast-paced environment

Salary/Compensations

• £31,250 - £33,750 PA
• Additional London weighting uplift of £1000 - £3500

Benefits

• 27 flexible holiday days per year
• Extra gifted time off between Christmas Eve and New Year
• Additional holiday based on length of service
• 3 additional paid days off for personal/religious celebration, wellbeing, or volunteer day
• Potential for individual performance bonus of £1250 twice a year
• Fully subsidised tuition for children of salaried staff
• 50% off Explore Learning membership fees for immediate relations
• Staff discounts including gym memberships and sportswear
• Free 16-25 or 26-30 railcard
• Free counselling services
• Access to My Possible Self (wellbeing app)
• Cycle to work scheme
• Discounted Tastecard
• Private health insurance with Vitality (based on length of service)
• Referral bonus
• Payroll giving scheme
• Enhanced parental leave
• Pension options

About the Company

• Award-winning tuition provider with professional tutors and smart learning tools.
• Over 20 years of running successful centres across the UK.
• Mission is to help every child make meaningful progress.

Equal Opportunity

• Welcome applicants from all backgrounds and are committed to creating a welcoming, inclusive environment where everyone is valued, respected, and able to reach their full potential.
• Committed to safeguarding and promoting the welfare of children and young people and expect all staff to share this commitment.
• Safer recruitment processes are rigorous and designed to deter, identify and reject anyone who may pose a risk to children.
• This role is exempt from the Rehabilitation of Offenders Act 1974 (and relevant Exceptions Orders). Relevant disclosures will be required in line with DBS and safer recruitment requirements.