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About the Role

Serve as the primary liaison between clients and the hotel, coordinating all aspects of group bookings including accommodation, events, catering, and additional services. Proactively upsell hotel services and amenities to maximize contracted revenue and enhance the client experience. Collaborate with Sales, Catering, and operational departments to ensure seamless execution of group needs and maximize function space utilization. Maintain accurate records, timelines, and follow-ups for all group accounts, ensuring all contractual policies such as deposits and rooming lists are upheld. Conduct property tours and present creative, tailored proposals to potential clients, including customized menu presentations and event recommendations. Support forecasting efforts by providing input into weekly and monthly revenue projections. Negotiate with clients to secure profitable bookings while meeting their event and accommodation requirements. Attend pre-event meetings and internal planning sessions to communicate group requirements and ensure flawless service delivery. Respond promptly and professionally to all group and event enquiries across phone, email, and walk-in channels.

Responsibilities

Serve as the primary liaison between clients and the hotel, coordinating all aspects of group bookings including accommodation, events, catering, and additional services.
Proactively upsell hotel services and amenities to maximize contracted revenue and enhance the client experience.
Collaborate with Sales, Catering, and operational departments to ensure seamless execution of group needs and maximize function space utilization.
Maintain accurate records, timelines, and follow-ups for all group accounts, ensuring all contractual policies such as deposits and rooming lists are upheld.
Conduct property tours and present creative, tailored proposals to potential clients, including customized menu presentations and event recommendations.
Support forecasting efforts by providing input into weekly and monthly revenue projections.
Negotiate with clients to secure profitable bookings while meeting their event and accommodation requirements.
Attend pre-event meetings and internal planning sessions to communicate group requirements and ensure flawless service delivery.
Respond promptly and professionally to all group and event enquiries across phone, email, and walk-in channels.

Requirements

The ability to coordinate all aspects of group bookings including accommodation, events, catering, and additional services.
The ability to proactively upsell hotel services and amenities to maximize contracted revenue and enhance the client experience.
The ability to collaborate with Sales, Catering, and operational departments to ensure seamless execution of group needs and maximize function space utilization.
The ability to maintain accurate records, timelines, and follow-ups for all group accounts, ensuring all contractual policies such as deposits and rooming lists are upheld.
The ability to conduct property tours and present creative, tailored proposals to potential clients, including customized menu presentations and event recommendations.
The ability to support forecasting efforts by providing input into weekly and monthly revenue projections.
The ability to negotiate with clients to secure profitable bookings while meeting their event and accommodation requirements.
The ability to attend pre-event meetings and internal planning sessions to communicate group requirements and ensure flawless service delivery.
The ability to respond promptly and professionally to all group and event enquiries across phone, email, and walk-in channels.

Skills

Sales
Catering
Event Planning
Client Relations
Negotiation
Forecasting
Customer Service

Location

London

Work Type

Full-time

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes.
Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.