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About the Role
The Customer Success Architect (CSA) team provides technical expertise for the post-sales customer experience, ensuring customers meet their objectives. CSAs are a vital component of the company's success, collaborating with customers, partners, and product teams to deliver value. This role supports multiple post-sales functions including Go-To-Market, Support, and Product.
Responsibilities
- Act as a Sigma champion and product expert, providing advice and expertise to customers.
- Advise customers on technical best practices, including Sigma best practices, performance tuning, security (SSO, team organization, row-level security), embedded and API access, and related data products.
- Capture product feedback from customers and engage with the product team to improve the product roadmap.
- Identify new use cases to grow accounts and determine where Sigma can provide the most value to ensure renewals.
- Cultivate customer references for the marketing team.
- Design and develop software solutions for Business Intelligence and analytics products.
- Understand customer business and technical requirements and implement tailored analytics solutions.
- Advise customers on best practices for implementation, performance, security, embedded analytics, and API access.
- Collaborate with Product Managers and Engineering teams to deliver and improve customer solutions.
- Document software and technical implementations.
- Monitor deployed solutions and troubleshoot complex technical issues.
- Learn product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes.
Requirements
- Minimum 10 years of business intelligence experience in a customer-facing technical role (customer success or consulting).
- Customer relationship skills.
- Experience with database concepts.
- Data warehouse experience (cloud data warehouse preferred: Snowflake, Redshift, BigQuery).
- Experience designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub.
- ETL experience.
- Experience implementing production business intelligence solutions.
- Familiarity with JavaScript and Web Development is a plus.
- Bachelor’s degree in computer science or related field or equivalent technical experience.
- Ability to work remotely full-time with up to 50% travel (eventually).
Skills
- JavaScript/TypeScript
- SQL
- React
- GraphQL
- GitHub
- JavaScript
- Web Development
- Business Intelligence
- Data Warehousing
- Cloud Data Warehousing
- Snowflake
- Redshift
- BigQuery
- ETL
- SaaS
- Cloud Architectures
- Data Analytics Business Use Cases
Location
- Remote
- San Francisco
- New York City
- London
- Sydney
Work Type
- Full-time
- Remote
- On-site
Experience Level
- Minimum 10 years
Education Level
- Bachelor's degree in computer science or related field or equivalent technical experience
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
About the Company
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- The company reached $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
Equal Opportunity
- Sigma is an equal opportunity employer.
- We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any other protected status.
- We look forward to learning how your experience can enable all of us to grow.