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About the Role

The Customer Delivery Manager (CDM) leads successful enterprise SaaS implementations and launch initiatives, ensuring customers achieve value from our platform. The CDM acts as the central point of coordination across internal teams and customers, managing complex projects from contract signature through go-live.

Responsibilities

• Own the end-to-end delivery of enterprise customer implementations, from contract sign through go-live, ensuring timely delivery and customer adoption of best practices.
• Serve as the primary contact for customers during Implementation, maintaining clear communication and establishing a strong rapport with customer stakeholders.
• Partner with internal teams for the successful deployment of new features, including preparation of delivery processes, documentation, and customer-facing collateral.
• Maintain high standards of delivery quality and customer satisfaction.
• Collaborate closely with key teams along the customer journey, ensuring seamless handoffs and preservation of strategic knowledge.
• Maintain an astute sense of risk awareness and proactively seek internal team collaboration on mitigation plans.
• Contribute to the development of scalable delivery methods, making effective use of automations, processes, playbooks, and frameworks.

Requirements

• 5+ years in SaaS implementations, professional services, or customer success teams.
• Experience managing enterprise customers and complex implementations.
• Executive stakeholder management skills.
• Strong solutioning skills - able to spot issues promptly and find practical solutions.
• Comfortable applying a proactive approach to AI tooling adoption.
• Familiarity with Integration requirements, APIs, and enterprise IT environments.
• Experience collaborating and troubleshooting with technical teams.
• Ability to grasp and express the essential value of product features and their application.
• Excellent communication, collaboration and presentation skills.
• Ability to manage multiple projects simultaneously.
• Ability to thrive in start-up and remote-first environments.
• Fluency in English, both spoken and written.
• Additional European languages desirable.
• Must be a current resident in one of the chosen locations for tax purposes.
• Role is not eligible for visa sponsorship.

Skills

• Project management
• Stakeholder management
• Product knowledge
• Cross-functional collaboration
• Communication
• Collaboration
• Presentation skills

Location

• Remote

Work Type

• Remote-first
• Full-time

Experience Level

• 5+ years

Benefits

• Competitive compensation package
• Possibility of working with cutting-edge technology (e.g., GenAI)
• Fun, collaborative environment
• Zero micro-management
• Encouragement to cultivate own processes
• Company events a couple of times each year

About the Company

• Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations.
• We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across vast content libraries.
• We are a diverse and international team of 100 with more than 30 different nationalities.
• Our operating principles are: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.