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About the Role

Convert inbound leads into loyal customers, guiding small businesses through their first steps with SumUp. This role is an entry point into the fintech industry with training, mentorship, and growth opportunities.

Responsibilities

• Engage with inbound leads generated by our marketing team to qualify, consult, and convert.
• Connect with small and medium-sized businesses by phone and email, building trust and understanding their needs.
• Deliver product demos and explain how SumUp can solve business challenges.
• Manage sales pipeline in Salesforce, ensuring timely follow-ups and smooth lead conversion.
• Report regularly on sales performance and stay aligned with team goals and growth targets.

Requirements

• Experience in a phone-based or customer-facing role (sales, support, retail, etc.).
• Confident communication skills; persuasive, warm, and solution-focused.
• Curiosity about fintech, small business, and operational processes.
• Ability to thrive in a fast-paced environment requiring learning and adaptation.
• Proactive, team-first attitude with a willingness to share ideas and help others.
• Experience with EPOS software or Excel is a plus.

Location

• London

Work Type

• On-Site
• Full-time

Experience Level

• Junior

Salary/Compensations

• Competitive base salary + uncapped commission

Benefits

• Training and mentorship
• €2,000 Annual Learning Budget
• 30-Day Paid Sabbatical after 3 years
• Referral Bonus

About the Company

• SumUp is a leading fintech scale-up focused on building intuitive, affordable tools that make getting paid simple for small merchants.
• With over 4 million businesses using SumUp across 30+ countries, the company is shaping the future of payments.
• SumUp believes in the everyday hero and supports small business owners with tools to run their businesses.
• The company operates with a founder's mentality and a 'team-first' attitude across diverse teams in Europe, South America, and the United States.

Equal Opportunity

• SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.
• SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy.
• SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.