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About the Role

The Hearing Care Coordinator (HCC) partners with onsite Hearing Care Professionals to support referring physicians and patients, ensuring quality care and service. This role involves scheduling appointments, verifying insurance, and providing clinic support.

Responsibilities

• Greet patients with a positive and professional attitude
• Place outbound calls to current and former patients for follow-up scheduling and evaluations
• Collect patient intake forms and maintain patient files/notes
• Schedule and confirm patient appointments
• Complete benefit checks and authorizations for patient insurance
• Provide first-level patient support, answer questions, check patients in/out, and collect/process payments
• Process repairs under the supervision of a licensed Hearing Care Professional
• Prepare bank deposits and submit daily reports to finance
• Provide general sales knowledge for accessories and patient support
• Process patient orders, receive orders, verify pick-up, and input information into the system
• Clean and maintain equipment and instruments
• Submit equipment and facility requests
• Perform general office duties, including cleaning
• Manage inventory, order/monitor stock, and submit supply orders
• Assist with event planning and logistics for at least one community outreach event per month

Requirements

• High School Diploma or equivalent
• Prior experience/knowledge with hearing aids is a plus
• Professional verbal and written communication
• Strong relationship-building skills with patients, physicians, and clinical staff
• Experience with Microsoft Office and Outlook
• Knowledge of HIPAA regulations
• EMR/EHR experience a plus
• 2+ years in a health care environment is preferred
• Previous customer service experience is required

Skills

• Professional verbal and written communication
• Strong relationship building skills
• Microsoft Office and Outlook proficiency
• HIPAA regulations knowledge
• EMR/EHR experience
• Sales knowledge for accessories

Location

• Penfield, NY

Work Type

• Full-time

Experience Level

• 2+ years in a health care environment preferred
• Previous customer service experience required

Education Level

• High School Diploma or equivalent
• Associates degree, preferred

Salary/Compensations

• $20.00-23.00 an hour + Performance-Based Sales Incentive Bonus

Benefits

• 401K with a Company Match
• Medical, Dental, Vision Coverage
• FREE hearing aids to all employees and discounts for qualified family members
• PTO and Holiday Time
• No Nights or Weekends
• Legal Shield and Identity Theft Protection
• 1 Floating Holiday per year

About the Company

• AudioNova, part of Sonova

Equal Opportunity

• We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability.
• Sonova is an equal opportunity employer.
• Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.