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About the Role

Clio is seeking its first Technical Consultant for Clio Operate in APAC, based in Sydney. This foundational role will shape the implementation, configuration, and delivery of Clio's platform to enterprise customers in the region. Clio Operate is an adaptive work management platform designed for large law firms to build tailored solutions for managing work processes via the cloud, enabling them to manage more cases, improve profitability, and enhance client experience.

Responsibilities

Support 2nd and 3rd line technical escalations, collaborating with Clio engineering teams to resolve issues.
Investigate and resolve complex full-stack technical issues, from UI to database queries.
Build customer relationships and assist them in succeeding with Clio Operate.
Develop custom UI elements and workflows using JavaScript, HTML, and CSS.
Create server-side plugins in C# for API exposure, system integration, or custom business logic.
Contribute to technical documentation and video tutorials to expand the customer knowledge base.
Partner with the product team to integrate client-specific innovations into the core platform.
Assist non-technical team members in understanding the Operate platform.
Utilize and contribute to AI tooling to enhance team efficiency.

Requirements

4+ years of professional software development experience.
Strong skills in C#, JavaScript, HTML5, CSS3, and SQL Server.
Solid understanding of OOP principles and clean coding practices.
Comfort working directly with customers to gather requirements, explain technical concepts, and provide support.
Experience delivering and supporting software in production environments.
Familiarity with Azure, DevOps, or similar cloud-based delivery models.
Prior experience in a customer-facing technical role, such as implementation consulting or solution support.
Strong SQL tuning skills, including understanding execution plans, logical reads, and indexing strategies.
Experience with distributed systems, event-driven architectures, or performance-critical applications.
Open-source contributions, side projects, or a GitHub profile showcasing work.

Skills

C#
SQL
JavaScript
HTML
CSS
OOP principles
Clean coding
Azure
DevOps
SQL tuning
Distributed systems
Event-driven architectures
Performance-critical applications

Location

Sydney

Work Type

Hybrid

Experience Level

4+ years of professional software development experience

Salary/Compensations

119,000 to 140,000 to 161,000 AUD

Benefits

Competitive, equitable salary
Top-tier health benefits
Flexible time off policy, with an encouraged 20 days off per year
Clioversary recognition program

About the Company

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.
We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.
Clio Operate (formerly ShareDo) is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes through the cloud.
Clio is on a mission to transform the legal experience for all.
Clio is the global leader in legal AI, building the platform that powers the future of legal work.
With the scale, data, and ambition to redefine how the legal industry operates, we are advancing a comprehensive strategy that spans the full lifecycle of legal work—from knowledge and insight to execution and outcomes.
The Intelligent Legal Work Platform is the legal industry’s first System of Action.
By combining Clio’s core product suite with Clio Work and AI-native capabilities, the platform turns information into insight and insight into action.
Clio for Enterprise extends this foundation to support the complexity, scale, and operational rigor of global organizations through solutions like Clio Operate and Vincent by Clio.
Backed by industry-leading data and intelligence, Clio is building the infrastructure that enables legal teams to operate with greater speed, confidence, and impact.
Clio's leadership and momentum have been recognized globally, achieving Centaur status, a Forbes Cloud 100 honoree, Fortune’s Future 50, Innovator of the Year, and a Platinum Club member of Canada’s Best Managed Companies.
Consistently recognized as one of Canada’s Top 100 Employers and a Top Employer for Young People, with international offices also earning placements on Great Place to Work’s Best Workplaces lists.
Headquartered in Vancouver, Canada, Clio has grown to more than 2,000 employees across offices in Toronto, Calgary, Dublin, Manchester, Sydney, Barcelona, and Bogotá.
We're a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations.

Equal Opportunity

Our team shows up as their authentic selves, and are united by our mission.
We are dedicated to diversity, equity and inclusion.
We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from.
We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation.
We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.