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About the Role
The Parts Specialist provides high-level service to retail and installer customers while supporting store management in daily operations.
Responsibilities
- Promote and follow company customer service programs
- Greet retail customers and assist with merchandise selection
- Support managers and installer service specialists in serving professional customers
- Complete all required company training
- Handle phone inquiries, look up parts, quote prices, and recommend products
- Maintain and secure cash drawers and process transactions
- Process exchanges and returns according to company policy
- Resolve customer complaints
- Assist with store maintenance, planogram updates, freight, and stocking
- Perform operational tasks including merchandise returns and inventory cycle counts
- Operate brake lathe and store test equipment
- Provide in-store services such as battery testing, wiper installation, and code scanning
- Drive delivery vehicles as needed
Requirements
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly, and professional customer service
- Ability to multitask between phone and in-store customers
- Valid driving record meeting company eligibility requirements
Skills
- Automotive parts knowledge
- Cataloging
- Weatherly index system
- Automotive sales or service
- Bilingual (Spanish highly desired)
- ASE certification
Salary/Compensations
- Competitive wages
Benefits
- Paid time off
- Stock purchase plan
- 401k with employer contributions
- Medical, dental, and vision insurance
- Flexible spending account
- Team member health and wellbeing programs
- Tuition educational assistance programs
- Career growth opportunities
About the Company
- O’Reilly Auto Parts has a proven track record of growth and stability
- Promote-from-within philosophy
Equal Opportunity
- O’Reilly Auto Parts is an equal opportunity employer
- The company does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, pregnancy, age, veteran status, disability, genetic information, or other protected status
- Reasonable accommodations available for qualified individuals with disabilities