Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Manage and resolve complex integration support cases by leveraging technology, logs, and APIs to diagnose failures and maximize reliability for restaurants and POS partners. Work closely with Product and Engineering teams, support POS go-lives and partner onboarding, and become a subject-matter expert contributing to the technical knowledge base, runbooks, and support automation. This role offers the opportunity to work with cutting-edge hospitality technology while directly impacting client success, supporting POS connectivity for venues and POS vendors on our platform. You’ll support POS connectivity at the integration layer (middleware, APIs, and partner-built connectors), not cashier workflows or physical point-of-sale equipment.

Responsibilities

Manage complex T2/T3 POS integration support cases and document customer and partner interactions from investigation through resolution.
Own POS integration issues—credential failures, check linking problems, missing spend, webhook and polling gaps, partner payload errors, and go-live cutover—across restaurants and POS integration partners.
Partner with internal teams including Product, Engineering, Sales, Customer Success, and Implementation to resolve integration issues and provide feedback that informs the product roadmap.
Perform detailed QA and diagnosis of application, configuration, and partner environment issues using logs, API payloads, and reproduction tools.
Credential and onboard POS partners per SOP—API access, scope, secure delivery, and developer documentation.
Build leverage with automation and AI—improve internal tooling, workflows, and runbooks; use AI-assisted triage and documentation where it saves time without sacrificing accuracy.
Provide extraordinary customer and partner experiences with tenacity to drive issues to resolution.
Author training and knowledge-base content while mentoring less senior TSEs on POS integration patterns.
Help convert customer and integrator feedback into product roadmaps.

Requirements

3+ years of experience in a technical support, integration support, or solutions role with B2B and/or SaaS experience.
Hands-on POS integration experience in production—checks/tickets, locations and tables, API auth, webhooks, and polling.
Depth in at least two POS ecosystems or middleware platforms (e.g. Square, Toast, Lightspeed, Simphony/Micros, Omnivore, Agilysys, or connector vendors).
Experience debugging check-to-guest or check-to-reservation linking (table and time alignment).
Knowledge and experience with APIs (required)—REST, webhooks, auth, JSON payloads.
Strong ability to inspect and diagnose issues in web applications and data-intensive integration flows.
Experience with JSON, Python, and HTTP debugging.
Ability to reproduce issues with curl/Postman and follow backend integration code for escalations.
Experience using Zendesk and Jira (Salesforce a plus).
Commitment to providing extraordinary customer and partner experiences.
Track record of automation or workflow improvement and pragmatic use of AI in support work—with strong verification instincts before anything customer-facing.
Hungry to learn our POS integration surface quickly, document what you learn, and operate independently at senior depth on ambiguous, multi-system failures.
Strong analytical and problem-solving ability.
Excellent organizational skills.
Verbal and written communication skills.
Experience authoring training documentation.
Security discipline on credentials and tokens (never in tickets or chat).

Skills

POS integrations
Technical support
Integration support
SaaS
B2B
API authentication
Webhooks
Polling
REST APIs
JSON payloads
Web application diagnostics
Data-intensive integration flows
JSON
Python
HTTP debugging
curl
Postman
Zendesk
Jira
Salesforce
Automation
Workflow improvement
AI in support
Problem-solving
Organizational skills
Written communication
Verbal communication
Training documentation authoring
Security best practices

Location

Remote

Work Type

Full-time

Experience Level

3+ years of experience

Benefits

Premium healthcare
Wellness expense reimbursement
Paid parental leave

About the Company

DoorDash is a technology and logistics company focused on empowering local economies.
Our mission is to go from a company known for food delivery to a company people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, offering opportunities to share unique perspectives, solve new challenges, and own careers.
We are committed to supporting employees’ happiness, healthiness, and overall well-being.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
No employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
We will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with applicable regulation (San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations).
If you need any accommodations, please inform your recruiting contact upon initial connection.