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About the Role

We're looking for a Team Lead, SMB Restaurant Success to lead and develop a team of Account Managers across inside sales, while achieving our regional goals of growing the merchant side of the DoorDash marketplace business. As a member of our Local Team, you will build our strategic advantage: winning and growing the best merchants in each city. As a people manager, you will improve our team’s working practices, while supporting retention and relationship building with strategic merchant partners. You will report to the Senior Manager of Eastern Canada on our regional team within our Canadian SMB Restaurant Success Organization.

Responsibilities

Lead a team of account managers at different levels that grow merchant relationships with our key local accounts across the region
Work across Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales teams to improve the merchant experience and achieve market revenue goals
Work with the Merchant Operations team to accomplish a "winning with the merchant" operations strategy
Produce new investment opportunities by being the local liaison for new products to roll out in your region
Build models to evaluate the economic and strategic costs and benefits of merchant acquisition, engagement, and retention programs and experiments
Forecast and evaluate OKR achievement for our book of business
Use data and customer feedback to guide decisions on everything from commissary kitchens, to in-store marketing, to launching new products

Requirements

5+ years of experience in consulting / strategy / business development / sales / operations / technology / analytics or related experience
3+ years of experience leading, coaching or developing Individual Contributors and a Sales Team to achieve personal and shared goals
Experience in a client-facing or account management role
Proven success in connecting regional team members across a larger mission and organization
Experience from either the restaurant industry, small and medium business sales, or high-growth, early tech startup environments

Location

Toronto

Work Type

Hybrid

Experience Level

5+ years of experience
3+ years of experience leading, coaching or developing Individual Contributors and a Sales Team

Salary/Compensations

$115,200—$144,000 USD
$144,000—$180,000 CAD

Benefits

Paid time off
Paid parental leave
Wellness benefit
Several paid holidays
Medical
Dental
Vision benefits
Disability and basic life insurance
RRSP including an employer match
Mental health program

About the Company

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.