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About the Role
Join our team to help create a modern and future-proof administration in Berlin and drive digitalization forward. We are looking for committed support for the Service department.
Responsibilities
- You are responsible for one or more services in the area of trust services from end to end throughout the entire lifecycle, both commercially and technically.
- You analyze requirements, structure them, and translate them into understandable solutions that are useful for our customers.
- You identify optimization potential in processes and IT systems and support implementation from idea to go-live.
- You actively drive the digitalization and automation of internal processes and design sustainable solutions.
- You monitor and control multiple services based on SLAs and KPIs, ensuring availability, performance, and stability.
- You act as a confident intermediary between customers (management) and internal departments, ensuring clear and smooth communication at eye level.
Requirements
- Master's degree or equivalent knowledge and skills.
- Sound knowledge and experience in IT Service Management frameworks (ITIL), including the application of best practices for optimizing IT processes (BPMN 2.0) and service quality.
- Sound knowledge and several years of experience in defining, planning, implementing, and managing IT services in the Public Sector (IT Service Management).
- Sound knowledge and experience in product or service monitoring, control, and optimization, as well as experience in regular reporting within IT Service Level Management in the Public Sector.
- In-depth knowledge and experience in providing targeted consulting services for the respective specialist area, particularly in product and/or project management and/or IT Service Management in the Public Sector.
- Sound knowledge and several years of experience in budget planning and management, including budget control.
- German language skills at C2 level (GER).
- Willingness to undergo an extended security check (SÜ 2) according to § 11 of the Berlin Security Vetting Act (BSÜG).
Skills
- ITIL
- BPMN 2.0
- IT Service Management
- Product Management
- Project Management
- Requirements Management
- Workshop Facilitation
- Stakeholder Management
Location
- Berlin
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Education Level
- Master's degree
Salary/Compensations
- Entgeltgruppe 14 EntTV Berlin
- TV-L Berlin
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- ÄTV ITDZ Berlin
Benefits
- Agile teamwork
- Mentorship program for onboarding
- Secure employment
- 30 days of vacation
- Days off on December 24th and 31st
- Flexible working hours
- Overtime compensation
- Individual part-time models
- Possibility of mobile work
- Company childcare
- Diverse training opportunities
- Company health management program
- Company sports groups
- Sports events
- Mobile massages
- Social and employee counseling
- Health courses
- Remuneration according to 3. ÄTV ITDZ Berlin
- Additional benefits according to Tarifvertrag der Länder (TV-L)
- Annual special payment
- Additional pension from VBL
- Investment-linked savings (vermögenswirksame Leistungen)
- Subsidy for BVG company ticket or company bicycle
- Covered bicycle parking
- Option to rent a parking space
- Referral bonus
About the Company
- IT-Dienstleistungszentrum Berlin
- Modern perspectives for administration.
Equal Opportunity
- We promote a work environment of equal opportunity and mutual respect.
- We believe that the diversity of our employees is a driving success factor and welcome applications from people regardless of gender, ethnic, social and national origin, religion, age, disability, sexual orientation and marital status.
- Your experience, qualifications and motivation to shape and live the change of digital administration with us count.
- Part-time employment is possible.