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About the Role

To deliver a First-Class Front of House experience to clients and colleagues by welcoming visitors and staff professionally and courteously.

Responsibilities

• Provide a welcoming and professional customer experience, delivering a seamless customer journey.
• Ensure adequate resource is in place to cover receptions across the PSC Hub.
• Ensure all visitors and colleagues are signed in as specified by the Property procedures.
• Ensure that clients are greeted and escorted to their hosts in a timely manner.
• Maintain the Front of House area to an excellent standard, reporting any failures on the Help desk system.
• Oversee the meeting room booking process, ensuring rooms are adequately stocked.
• Communicate any key visitors or events to the Workplace Regional Supervisor.
• Assist with preparation of meeting rooms for Meetings and Events, ensuring all catering and refreshments are in the relevant room on time.
• Ensure Meeting Rooms are left tidy and clean for the next meeting.
• Liaise with the Hospitality provider to ensure catering is arranged and delivered as required.
• Deliver Customer Care training when required.
• Ensure reception operating procedures are in place and up to date.
• Comply with Health, Safety and Environmental policies.
• Achieve the highest standards of quality, service and presentation of the business.
• Ensure all calls (internal & external) are answered, transferred/forwarded promptly and professionally; record any messages accurately.
• Create a one team culture by sharing best practice and attending regular 10 at 10 meetings.
• Manage/liaise with Building contractors regarding issues and/or work being carried out within the building.
• Understand and strictly adhere to Cushman & Wakefield procedures and protocols of the building with regards Health & Safety, Security measures.
• Provide visitor passes for visitors and contractors.
• Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the business.

Requirements

• Solid educational background.
• Customer service background essential.
• Knowledge of Facilities Management processes preferable.
• Be able to perform in a fast-paced environment.
• Experience in a customer facing environment would be essential.
• Multi-site experience preferred.
• Good administrative and organisational skills.
• Excellent communicator at all levels.
• Polite and confident telephone manner.
• Ability to multi-task and work under pressure.
• Team player – Ability to work alone or as part of a team.
• Ability to prioritise workload and manage change effectively.
• Attention to detail.

Skills

• IT Skills, Outlook, Excel, Word.
• Excel to at least intermediate level.

About the Company

• Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live.
• The firm’s 44,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
• Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
• Cushman & Wakefield (NYSE: CWK) is a global leader in real estate services, leveraging our specialized expertise to deliver innovative solutions and exceptional value to owners and occupiers.
• With 52,000 employees in nearly 400 offices across 60 countries, we are one of the largest firms in the industry, with more than 100 years of history.
• In 2023, we generated $9.5 billion in revenue from our core services.
• To learn more, visit www.careers.cushmanwakefield.com.

Equal Opportunity

• Cushman & Wakefield is an equal opportunity / affirmative action employer.
• All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic.
• Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace.
• If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.