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About the Role
Join Western Union as a Front-Line Associate to provide exceptional customer service and facilitate money transfer transactions within a global financial services environment.
Responsibilities
- Maintain customer service standards according to company policy
- Process money transfer transactions
- Manage cash register operations and loss prevention
- Welcome customers and provide guidance on transaction processing
- Ensure all transactions comply with company rules
- Address customer inquiries in a professional and timely manner
- Perform cash handling and generate reports using MS Office
- Collaborate with the team to meet operational and performance targets
Requirements
- 2 years of customer service experience in financial services or retail
- Experience in cash handling and currency exchange
- Fluency in English
- Proficiency in MS Office tools including Excel, Word, and Outlook
- Flexible availability including Sundays
- Strong attention to detail and high level of integrity
Skills
- Customer service
- Problem-solving
- Cash handling
- Currency exchange
- Communication
- Hindi language proficiency
- MS Excel
- MS Word
- MS Outlook
Location
- Sydney, Australia
Work Type
- Full-time
- In-person
Experience Level
- 2 years of experience
Benefits
- Short-term incentives
- Accident and life insurance
- Development platforms
- Annual leave
- Sick leave
- Maternity and paternity leave
- Global recognition and rewards programs
- Group life and disability policy
- Referral program
- Employee assistance programs
- Employee wellness
- Public holidays
- Superannuation
About the Company
- Global leader in money movement and financial services
- Diverse team of over 8,000 employees serving 200 countries and territories
- Focused on digital-first transformation and retail financial ecosystems
Equal Opportunity
- Western Union is an inclusive employer that does not discriminate based on race, color, national origin, religion, political affiliation, sex, sexual orientation, gender identity, age, disability, marital status, or veteran status.
- The company provides accommodations for applicants with disabilities during the recruitment process.