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About the Role
Assistant Store Manager to support the smooth day-to-day running of the Hampstead store. This role will help oversee store operations, support the team, maintain high standards of customer service and presentation, and contribute to sales performance.
Responsibilities
- Support the Store Manager in overseeing daily store operations and achieving sales and performance goals
- Lead by example, delivering exceptional service and product knowledge to every customer
- Supervise, train, and motivate the store team, conducting performance reviews and providing constructive feedback
- Oversee inventory management, including daily and weekly stock checks to maintain optimal stock levels
- Maintain high standards of visual merchandising and store presentation
- Assist in developing and implementing sales strategies to drive growth and enhance customer engagement
- Foster a positive, inclusive, and collaborative team environment that promotes communication and teamwork
- Ensure the store is consistently clean, tidy, and well-organised
- Handle customer queries and complaints with professionalism and care
- Take ownership of delegated tasks and act as the Store Manager’s deputy when required
Requirements
- A minimum of 2 years’ retail experience, with management or supervisory responsibility
- A genuine passion for cooking and a strong knowledge of kitchen products and trends
- Experience in ordering, receiving, and managing stock, with attention to detail and accuracy
- Proven experience in visual merchandising and maintaining high store standards
- Excellent organisational and communication skills
- Strong leadership skills with the ability to motivate and inspire a team
- Ability to multitask and manage competing priorities in a fast-paced environment
- Flexibility to work weekends, bank holidays, and varying shifts as required
- Proven ability to achieve and exceed sales targets
Skills
- Customer service
- Product knowledge
- Inventory management
- Visual merchandising
- Sales strategies
- Team leadership
- Communication
- Organisation
- Multitasking
Location
- 1 Hampstead High St, London NW3 1RG
Work Type
- Full-time
- 40 hours/5 days a week
- Includes weekends and bank holidays
Experience Level
- 2 years’ retail experience
- Management or supervisory responsibility
Benefits
- Industry-leading discounts across our portfolio of trusted, high-quality brands
- Complimentary Cook School classes
- Longevity holiday benefit
- Option to purchase additional annual leave
- Free access to our comprehensive Employee Assistance Programme (EAP)
- London Living Wage employer
About the Company
- Borough Kitchen is the UK’s leading premium retailer for people who love to cook and entertain.
- We provide quality-tested products for the kitchen and table, alongside in-depth knowledge, advice and inspiration through our stores, online shop, and cook school.
- Borough Kitchen has five stores across London and a significant e-commerce presence.
- We search within the UK and around the world for the best products; each piece is meticulously chosen and tested based on function, quality, and durability.
- Our commitment has won us a unique, trusted position in the industry and strong partnerships with premium brands.
- We put a lot of care into the work we do, and are seeking candidates who share our passion for cooking, entertaining, and providing the best experience for customers.
Equal Opportunity
- Borough Kitchen is an equal opportunities employer.
- We are committed to treating all our employees fairly, regardless of gender, race, sexual orientation, marital status, religion, nationality, ethnicity, age, or physical abilities.
- We value and respect every team member, whether you're part-time or on a fixed-term contract.