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About the Role

The Boutique Operations Manager will manage the day-to-day running of the Heart of House, ensuring effective support for the Boutique to operate at maximum productivity. This role involves making tactical and strategic decisions to support the company mission and provide the operational platform for delivering an exceptional client experience.

Responsibilities

• Manage the Heart of House Team – Stock, Aftersales, and Client Care – and all operational processes within the Boutique.
• Utilize IT tools such as Y2, RFID, Workday, Microsoft Office, to manage all facets of Boutique Operations.
• Ensure the smooth and efficient rollout of pilots and new apps and technology for retail teams.
• Manage HR tools, processes, and procedures including rotas, new starter onboarding, and payroll.
• Act as the point of contact and driver of resolutions for maintenance issues in collaboration with CHANEL and Heathrow Maintenance Teams.
• Serve as the point of contact for third-party contract workers and site visits.
• Monitor Health and Safety and security procedures, complying with Heathrow Policies.
• Manage the Heathrow ID passes scheme, utilizing background check tools in line with Data Protection Legislation.
• Deliver required resources to the boutique, such as stationery, refreshments, and uniforms.
• Ensure all invoices are correct and authorized for payments.

Requirements

• A proven track record in delivering operational excellence in a large, fast-paced luxury environment.
• Excellent listening and communication ability.
• Consistent drive to support and develop team members.
• Highly developed leadership and people management skills.

Skills

• Y2
• RFID
• Workday
• Microsoft Office
• HR tools, processes and procedures
• Background check tools
• Data Protection Legislation

Location

• CHANEL, Heathrow

Work Type

• Permanent
• Full-time

Experience Level

• Operations Manager

Benefits

• Private Medical Insurance covering pre-existing medical conditions and ability to add family members
• Online GP App with 24/7 appointments available within 24 hours
• Cycle Scheme participation for a tax-exempt bike and/or accessories
• Pension
• Life Assurance
• Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
• Employee Assistance Programmes and Other Support Lines
• Multiple Platforms to support across Wellbeing
• Arts & Culture Ticket Discounts across major London attractions
• CHANEL Product Discounts
• Employee Only Sales
• Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones

About the Company

• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.