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About the Role

Manage the Back of House operations for two CHANEL Fashion and Shoe boutiques in KaDeWe, Berlin. This role involves optimizing stock management, cashier, and after-sales service processes, leading a team, and ensuring compliance with internal guidelines.

Responsibilities

• Oversee and continuously optimize all processes in stock management, cashier, and after-sales service.
• Provide disciplinary and functional leadership for the employees in these areas.
• Ensure compliance with internal guidelines.
• Analyze relevant KPIs and develop action plans.
• Support the use of digital tools to enhance client experience.
• Handle administrative tasks, such as uniform orders.
• Coordinate external service providers.
• Maintain close communication with the Fashion Head Office team in Hamburg and the Sales & Operations Managers of the CHANEL Fashion Boutiques.

Requirements

• Successfully completed a degree in retail management or a university degree.
• Several years of experience, ideally in a leadership position within the retail sector.
• Digital affinity and proficient use of MS Office.
• Good German and English language skills; additional foreign languages are an advantage.
• Enthusiasm for optimizing complex processes.
• Enjoyment of team leadership.
• Interest in personal and professional development.
• Fascination for fashion and luxury.

Skills

• Stock Management
• Cashier Operations
• After Sales Service
• Team Leadership
• Process Optimization
• KPI Analysis
• Digital Tools
• MS Office
• Client Experience
• Retail Management

Location

• Berlin, Germany

Work Type

• Full-time
• Permanent

Experience Level

• Leadership experience in retail
• Several years of experience

Education Level

• Retail management degree
• University degree

Benefits

• Team cohesion and an inspiring corporate culture.
• Long-term development opportunities in an international company.
• Regular training.
• Wellbeing offers (e.g., subsidy for lunch, styling, language learning, or sports programs).
• Exclusive conditions for fashion and beauty products.
• Six weeks of vacation plus a wellbeing day.
• Two days for social volunteering.

About the Company

• Chanel is a world leader in creating, manufacturing, and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery, and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• Chanel employs over 32,000 people worldwide.
• Core values include exceptional creation and client experience, nurturing human potential, and having a positive impact on people, the environment, and communities.
• The company promotes arts, culture, and creativity, investing in research & development, sustainability, and innovation.
• Chanel is dedicated to creating conditions for people to perform at their best, building on strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where individuals can understand the brand and business, develop personal motivations, grow, stay inspired, and feel included.
• The company fosters collaboration and respect, believing diversity is essential to success.
• Chanel is committed to rewarding people competitively and offers wellbeing programs, learning and development opportunities, and parental leave globally.

Equal Opportunity

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
• We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.