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About the Role

The Supervisor plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands. This role is crucial for ensuring the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.
• Support the management team in managing personnel, product, merchandising, business processes, and store results.
• Participate in weekly management and staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets by motivating the team and providing customers with an exemplary store journey.
• Foster a positive store experience by treating customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensuring consistent training on product knowledge and store maintenance.
• Achieve company standards/goals for personal sales results, including sales vs. budgets, sales per hour, and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing, and oversee the sales floor.
• Focus staff on building quality relationships with internal and external customers.
• Ensure staff accountability for building a repeat customer base through unparalleled spirited service.
• Ensure "door to floor" best practices with visual merchandising directives for the sales floor and back room are executed and continually reviewed.
• Work with the management team to build a talent pool for key positions, including potential successors.

Requirements

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Previous people management experience with the ability to resolve conflict and unproductive disagreements.
• Effective communicator with the ability to build relationships with ease.
• Team player who recognizes and celebrates the contributions and achievements of others.
• Confident in giving feedback that promotes positive behavioral change.
• Ability to work well with change, adapt quickly, and work with pace.
• Energetic and authentic with a clear presence on the shop floor.
• Approach all issues with a ‘can do’ attitude and act with initiative to find in-store solutions.

Skills

• Customer service
• Sales
• Profit management
• Personnel management
• Product merchandising
• Business processes
• Marketing promotion communication
• Sales promotion communication
• Team motivation
• Store experience management
• Conflict resolution
• Relationship building
• Feedback delivery
• Adaptability to change
• Visual merchandising

Location

• Store locations

Work Type

• Full-time

Experience Level

• Supervisory
• Specialist

Benefits

• Competitive and comprehensive benefits program offering protection, peace of mind, and flexibility.

About the Company

• TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
• Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
• The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories.
• Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
• Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
• Tommy Hilfiger is internationally recognized for celebrating the essence of “classic American cool” style.
• Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, Tommy Hilfiger Tailored, men’s, women’s and kids’ sportswear, Tommy Hilfiger Denim, accessories, and footwear.
• The brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings.
• Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
• Global retail sales of the Tommy Hilfiger brand were US $6.5 billion in 2015.
• PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
• We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
• Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
• One of PVH’s greatest strengths is our people.
• Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard.

Equal Opportunity

• In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
• PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.