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About the Role

The Solutions Engineer is a pre-sales technical specialist who partners with account teams to identify, shape, and progress customer opportunities across networking, cybersecurity, data centre, cloud, and AI. The role focuses on understanding customer challenges, designing outcome-led solutions, and supporting sales through the full opportunity lifecycle, leveraging broad technical knowledge across multiple technology domains.

Responsibilities

Partner with Account Executives to identify, qualify, and progress customer opportunities across new and existing accounts.
Engage customers to understand business drivers, technical challenges, and transformation priorities across networking, cybersecurity, cloud, data centre, and AI.
Design and articulate integrated, outcome-led solutions that span multiple technology domains.
Support the full pre-sales lifecycle, including discovery, solution design, proposals, presentations, and technical validation.
Act as a technical advisor within sales engagements, aligning solutions to customer needs, risk profile, and budget.
Collaborate with internal teams (services, delivery, partners) to ensure solutions are feasible, scalable, and commercially viable.
Build and maintain relationships with key technology partners and vendors across all core domains.
Contribute to account strategies and pipeline development, providing technical input into deal qualification and progression.
Deliver customer presentations, workshops, and demonstrations tailored to varying levels of technical and business stakeholders.
Support sales enablement by coaching account teams on technology positioning and opportunity strategy.
Stay informed on emerging technologies and market trends, particularly in AI, cybersecurity, and cloud innovation.

Requirements

Experience supporting pre-sales activities and customer-facing engagements – Intermediate
Broad technical understanding across networking, cybersecurity, data centre, cloud, and/or AI – Intermediate
Ability to design and position multi-domain solutions aligned to customer business outcomes – Intermediate
Strong customer-facing communication and presentation skills, across technical and non-technical audiences – Intermediate
Experience working on complex sales opportunities or bid cycles – Intermediate
Understanding of modern enterprise IT environments, including hybrid cloud, security frameworks, and network architectures – Intermediate
Ability to translate technical capabilities into business value – Intermediate
Experience working with leading enterprise technology vendors across multiple domains – Intermediate
Experience working in complex Data Center sales opportunities - Intermediate
Ability to design data center infrastructures that include hybrid cloud, hyper converged, software-defined data center (SDDC), infrastructure/platform as a service, automation, containerization, and Data Center Management Platforms - Intermediate
Strong knowledge of Virtualization technologies, Hypervisors, server virtualization, Software Defined Data Center, containerization, and automation - Intermediate
Ability to effectively communicate and sell complex technical products or services by understanding customer needs, articulating the value proposition, and providing technical expertise to support the sales process - Intermediate
Expertise in mainstream technologies to include: Dell Technologies, NetApp, HPE, Cisco, Pure Storage, Azure, AWS, Veeam, Nutanix - Intermediate
Experience with Disaster Recovery, Business Continuity and High Availability Solutions (backup/recovery, data protection, mirroring, active/standby, active/active, clustering) - Intermediate
Completed Bachelor’s Degree or relevant work experience required
3-5 years of experience in a similar role
Ability to travel to SHI, Partner, and Customer Events

Skills

Networking
Cybersecurity
Data Centre
Cloud
AI
Pre-sales
Solution Design
Sales Support
Technical Relationships
OEM Engagement
Customer Training
Sales Team Training
Pipeline Management
Client Engagement
Hybrid Cloud
Security Frameworks
Network Architectures
Business Value Translation
Enterprise Technology Vendors
Presenting
Negotiation
Communication
Detail-Oriented
Organization
Follow-Up
Problem-Solving
Relationship Building
Documentation
Results Orientation
Hybrid Cloud Infrastructure Design
Hyper Converged Infrastructure Design
Software-Defined Data Center (SDDC) Design
Infrastructure as a Service (IaaS) Design
Platform as a Service (PaaS) Design
Automation
Containerization
Data Center Management Platforms
Virtualization Technologies
Hypervisors
Server Virtualization
Disaster Recovery
Business Continuity
High Availability Solutions
Backup/Recovery
Data Protection
Mirroring
Active/Standby
Active/Active
Clustering
Dell Technologies
NetApp
HPE
Cisco
Pure Storage
Azure
AWS
Veeam
Nutanix
Commvault
Rubrik
Cohesity

Experience Level

Intermediate

Education Level

Bachelor’s Degree or relevant work experience

Salary/Compensations

The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.

Benefits

Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
But the heartbeat of SHI is our employees – all 7,000 of them.

Equal Opportunity

SHI UK is an equal opportunity employer and does not discriminate on the basis of race, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected status.
We encourage applications from all qualified candidates and we are dedicated to providing a fair and accessible recruitment process.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status