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About the Role
Max Mara is seeking a passionate Sales Advisor to join their team in a prestigious London department store. The role involves embodying the brand's heritage and delivering exceptional client experiences.
Responsibilities
- Welcome and assist clients in line with Max Mara's brand philosophy, service standards and quality expectations
- Drive individual and team sales targets, contributing to the overall performance of the location
- Build, develop and nurture long-term client relationships through proactive clienteling activities
- Provide expert styling advice and product storytelling, communicating the heritage, materials and craftsmanship behind each piece
- Ensure visual merchandising standards are consistently maintained and that the floor is impeccably presented at all times
- Continuously develop product knowledge, fashion awareness and competitor insight
- Handle client queries, after-sales requests and complaints with professionalism and discretion
- Act as a true brand ambassador within the multi-brand department store environment
Requirements
- Minimum 1–3 years of retail experience
- Previous experience in luxury fashion or within a London department store is a strong advantage
- Fluent English
- Genuine passion for fashion, style and the Max Mara universe
- Proven ability to build a personal client book and develop loyal relationships
- Goal-oriented, proactive and motivated by both personal and team KPIs
- Polished presentation, excellent interpersonal skills and a true service mindset
- Flexibility to work weekends, peak trading periods and key retail events
Skills
- Clienteling
- Styling
- Visual Merchandising
- Product Knowledge
- Fashion Awareness
- Interpersonal Skills
- Service Mindset
Location
- London
Work Type
- Full Time
Experience Level
- 1-3 years retail experience
About the Company
- Max Mara Fashion Group is recognized worldwide as the forerunner of modern pret-à-porter.
- Founded in 1951, it was the first Italian clothing company aiming to offer 'haute de gamme' women's clothing produced with industrial excellence.
- The company has a unique fashion style built on passion, commitment, and tradition.
- Max Mara Fashion Group operates with 9 brands, over 60 collections per season, selling over 14,000,000 items annually.
- They have a global presence with operations in 105 countries, over 2,500 mono-brand stores, and 10,000+ multi-brand stores.
- The company employs over 5,500 collaborators worldwide and speaks 27 languages.
- Their organizational structure includes 44 departments such as Fashion Design, Marketing & Sales, Operations, Retail, ICT, Architecture Design, Economics, and BI.
Equal Opportunity
- We are committed to equality of opportunity for all employees.
- We accept and value the differences between people, without any bias, including but not limited to: race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes, religious or ethical values system, national origin, and political beliefs.