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About the Role

Lead from the front and act as a strong presence on the floor, ensuring an exceptional client journey through impeccable service, team inspiration and seamless day to day operations, upholding CHANEL’s standards of excellence in every client interaction. The role of a Team Manager acts as a vital link between the boutique team and senior management, aligning daily performance with CHANEL’s strategic vision.

Responsibilities

Act as the bridge between the shopfloor and the senior management team.
Lead the team with a collaborative approach.
Report into the Assistant Managers and ultimately the Boutique Director, providing constant feedback and solving any difficult scenarios.
Motivate and inspire the team to deliver the ultimate Chanel experience.
Coach the team to ensure and maintain the shopfloor to a luxury standard (VM, wrapping, replenishment).
Drive business priorities through FA engagement with CHANEL & Moi, CRM, IFL.
Embed a culture of consistent learning, clienteling and exceptional service.
Have a thorough understanding of all operational procedures and systems and support the FA team.
Provide feedback to the Management team on department performance in terms of sales, merchandising and action plans.
Create a thriving team environment and embed the best conditions for success.
Develop a positive culture of psychological safety and constant two-way communication.
Ensure a calm and professional atmosphere through leading by example and being present.
Be transformational by looking to the long term and creating the team of the future.
Understand luxury and CHANEL’s positioning within it.
Protect the brand for the long term.
Motivate and inspire your team with your enthusiasm for luxury service.
Work collaboratively with your team and the wider business.
Encourage development of your team.
Coach and mentor.
Ensure best practice and client service standards are embedded in team culture.
Build relationships and learn from and help the people around you.

Requirements

Great communication skills.
Diplomacy and the ability to filter messages from Senior Managers to the floor and vice versa.
Adaptability, fearless curiosity, being able to flex into different areas where required and embrace new challenges.
A calm and confident approach, with a strong sense of responsibility.
Organised and efficient with an attention to detail.
The ability to make decisions.
A talent for motivating others.
A passion for people management.

Skills

Luxury service
Clienteling
Team management
Coaching
Mentoring
Relationship building
Communication
Decision making
Operational procedures
Sustainability

Location

CHANEL, New Bond Street

Work Type

Permanent
Full-time

Benefits

Private Medical Insurance covering pre-existing medical conditions and ability to add family members
Online GP App with 24/7 appointments available within 24 hours
Cycle Scheme participation for a tax-exempt bike and/or accessories
Pension
Life Assurance
Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
Employee Assistance Programmes and Other Support Lines Platforms
Arts & Culture Ticket Discounts across major London attractions
CHANEL Product Discounts
Employee Only Sales
Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
Wellbeing programmes
Learning and development opportunities
Parental leave for all parents globally

About the Company

CHANEL is committed to delivering the ultimate luxury experience across all client touchpoints.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
This means everyone can grow, continue to be inspired and feel included, now and in the future.
The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively.

Equal Opportunity

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams.
We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.