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About the Role

The Senior Product Manager, Air Freight is responsible for driving the development, performance, and growth of the air freight product portfolio. The role focuses on strategic product development and growth initiatives, supported by a strong commercial drive to enhance market competitiveness. It requires close collaboration between local and global product and commercial organizations to ensure alignment, consistency, and the successful delivery of business objectives.

Responsibilities

Take an active lead in handling and steering global and regional customer portfolio RFQs/RFIs in close cooperation with the Global Tender Management team, ensuring competitive and customer-centric solutions.
Align closely with Key Account Management and GTM teams on overall strategy, lane pair prioritization, and solution design to secure sustainable growth in the respective vertical.
Conduct in-depth research into the respective vertical market, monitoring industry trends, shifts in global production, and evolving customer strategies to identify areas where DSV can position itself as a preferred partner in air freight.
Build and maintain strong customer relationships through regular engagement via face-to-face meetings, digital channels, and proactive support, translating customer needs into actionable solutions.
Provide customers with timely market updates, insights, and guidance tailored to the VM sector, reinforcing DSV’s role as a trusted partner.
Maintain close dialogue with airline partners and DSV’s in-house flight program (Air Direct) to design and deliver innovative, cost-effective, and reliable air freight solutions.
Actively coordinate the MEA portion of Air Connect RFQ between all stakeholders (internal & external).
Support the execution of awarded business by liaising with operations and product management to ensure service quality.
Address escalations swiftly, safeguarding customer satisfaction and DSV’s reputation.
Work closely with regional and global colleagues across Product Ocean, Road and Contract Logistics.

Requirements

Bachelor's degree with 7-10 years’ experience in an air freight procurement role in a global forwarding or logistics company.
Must possess excellent communication skills.
In-depth knowledge of operations.
Excellent negotiation skills.
Strong interpersonal management skills.

Location

Dubai

Work Type

Full Time

Experience Level

Senior

Education Level

Bachelor's degree

About the Company

The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in over 90 countries.
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action.
We value inclusivity, embrace different cultures and respect the dignity and rights of every individual.
If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere. Visit dsv.com and follow us on LinkedIn and Facebook.