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About the Role

The Financial Crime Operations Investigations unit (FCOI) is responsible for processing cases of unusual transactional activity, filing Suspicious Activity Reports (SAR) when required, and initiating risk-mitigating measures. The unit also triages new cases based on pattern and urgency, performs immediate risk mitigation, and orchestrates internal/external communication. Additionally, FCOI conducts Quality Control (QC) on case recommendations and SAR filings to ensure compliance with regulatory standards. As a Divisional Lead, you will oversee triage, investigators, and QC, ensuring financial crime risks are mitigated and filings are completed promptly. You will manage the investigations pipeline, report significant findings to the business, and ensure timely and accurate SAR completion. Support will be provided to the team and senior management.

Responsibilities

Monitor reporting metrics to ensure productivity, quality standards and SLAs.
Ensure timely escalation of key risks/issues to management.
Serve as a point of escalation and provide overall policy and procedure guidance.
Keep informed of and apply any changes to processes, procedures and regulatory change.
Collaborate with management for ongoing knowledge sharing to the investigation Teams, driven by root cause error analysis and promoting best practice.
Identify and execute process improvements.
Provide Subject Matter Expert support on key process and technology initiatives for referring parties.
Support the creation of unusual activity reports and establishing strong feedback loop.
Develop strong partnerships with key stakeholders.
Proactively build and maintain relationships across the firm.
Ensuring investigators are appropriately skilled, trained & qualified to perform their role.
Work closely with Head of Fraud&FinCrime to ensure robust forecasting and contingency planning is in place.
Ensure continuity of operations and appropriate resource allocation to meet demand.

Requirements

Strong verbal and written communication skills with ability to influence others and build successful relationships.
Excellent analytical and research skills, detail oriented.
Ability to deep-dive and investigate issues to reach a successful resolution to applicable parties.
Strong time management skills, self-directing and capable of dealing with high pressure, time sensitive tasks.
Quality-focused work ethic with a strong controls mind-set.
Able to demonstrate flexibility and operate in a changeable environment.
Demonstrated commitment to coaching and people development.

Skills

AML/fraud investigation
SAR filing (goAML)
Communication with governmental authorities such as FIU
Leadership ability
German
English

Experience Level

Minimum 5 years of extensive experience within AML/fraud investigation, SAR filing(goAML) and communication with governmental authorities such as FIU in financial sector.
Minimum 2-3 years of prior management/supervisory experience within AML.

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally.
Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm.
Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.