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About the Role

As a Witchery Concession Manager, you will inspire, lead, and coach a high-performing team within a David Jones concession site to deliver exceptional customer experiences, optimize profitability, and maintain a safe, high functioning workplace.

Responsibilities

• Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience
• Lead the team to deliver store operational excellence through effective stock management and loss prevention activities
• Attract, engage and retain talent, building team capability and strong succession planning for the success of your concession store and the Group
• Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing
• Understand the brand and business strategy and communicate to the team their part to play
• Build and maintain effective relationships with key stakeholders and concession partners, floor managers
• Role model Country Road Group (CRG) cultural attributes, to create and consistently build a team experience that encourages learning, ownership and shared success

Requirements

• A genuine desire to be part of the Country Road Group and alignment with our cultural attributes
• Demonstrates a passion for fashion with a professional personal presentation
• Strong leadership skills in delivering an exceptional customer and team experience
• Ability to manage budgets, interpreting financial reports and generating efficient rosters
• Experience managing the performance, productivity, training and development of a team
• Ability to build and maintain customer relationships by delivering exceptional customer service

Location

• Australia

Work Type

• Full-time

Experience Level

• Manager

Salary/Compensations

• Competitive Concession Manager salary reflective of the scope of responsibilities

Benefits

• A rotating roster designed to support work-life balance and sustainable leadership
• Generous annual product allowance of $1,400
• Access to our management incentive scheme
• 40% discount across all Country Road Group brands
• Further offers and discounts available at David Jones
• Corporate partnerships to support your health and wellbeing
• 18 weeks paid parental leave program for eligible employees with return-to-work clothing allowance
• Access to internal career opportunities across our retail brands and Support Centre
• Annual learning calendar and ongoing development to support your career growth

About the Company

• Country Road Group is one of Australia’s leading lifestyle brand houses, home to an iconic portfolio including Country Road, Trenery, Witchery, Mimco and Politix.
• United as One Team, we work collaboratively across our House of Brands to create exceptional product and meaningful experiences for our customers.
• We are Courageously Curious, exploring new ideas, perspectives and ways of working, and Driven by Purpose to make a positive impact—on our customers, our communities and each other.
• We’re proud to foster an inclusive culture where everyone feels they belong, can be themselves, and has the opportunity to grow.
• Recognised as a sustainability leader in Australian fashion, Country Road Group drives positive change through ambitious climate action, ethical sourcing, and responsible product innovation.

Equal Opportunity

• Country Road Group acknowledges the Traditional Owners of Country throughout Australia and recognises their continuing connection to lands, waters and communities. We pay our respects to Aboriginal and Torres Strait Islander cultures and to Elders past and present.
• We’re committed to inclusion and accessibility. If we can support you with any adjustments at any stage, please let us know.