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About the Role

Leads and oversees day-to-day Event Operations activities, ensuring stable execution of end-to-end processes from event request intake through approval, procurement, payment, and closeout. Provides operational leadership and guidance to a team of Event Operations specialists, driving continuous improvement and adoption of digital solutions.

Responsibilities

• Leads and oversees day-to-day Event Operations activities, ensuring stable execution of end-to-end processes.
• Provides operational leadership to a team of Event Operations specialists, including workload planning, prioritization, quality control, and coaching.
• Manages event execution processes including content review, documentation preparation and issuance, vendor coordination, and post-event reporting.
• Ensures compliance with internal policies and external regulations, particularly in relation to HCP/HCO engagement.
• Oversees procurement and payment processes, including quotation review, PR/PO issuance, invoice validation, and coordination with Finance and outsourced operations teams.
• Manages vendor lifecycle processes including vendor onboarding, master data validation, and issue resolution.
• Acts as a key liaison across cross-functional teams such as Sales, Marketing, Education, Finance, Compliance, and global/shared service teams.
• Leads continuous improvement initiatives to optimize Event Operations processes, including reducing cycle times, minimizing rework, and standardizing workflows.
• Participates in and contributes to cross-functional and global projects aimed at transforming Event Operations processes and implementing best practices.
• Drives adoption of digital solutions, including generative AI and automation tools, to improve efficiency, enhance data utilization, and enable new ways of working.
• Analyzes operational data and performance metrics to identify trends, recommend improvements, and support data-driven decision-making.
• Fosters a culture of continuous improvement by challenging existing processes, identifying opportunities for transformation, and leading implementation of innovative solutions.

Requirements

• Requires advanced knowledge of Event Operations, business processes, and compliance frameworks.
• Strong understanding of procurement, documentation management, and payment processes is required.
• Practical experience in project management, process improvement, and stakeholder engagement is expected.
• Experience with enterprise systems (e.g., Onit, SAP, Ariba, Cvent) and digital/automation tools, including generative AI, is highly desirable.
• Requires a Baccalaureate degree (or equivalent) and a minimum of 4 years of relevant experience, or an advanced degree with a minimum of 2 years of relevant experience.

Skills

• Event Operations
• Business Processes
• Compliance Frameworks
• Procurement
• Documentation Management
• Payment Processes
• Project Management
• Process Improvement
• Stakeholder Engagement
• Enterprise Systems (Onit, SAP, Ariba, Cvent)
• Digital Tools
• Automation Tools
• Generative AI

Experience Level

• Minimum of 4 years of relevant experience (with Baccalaureate degree)
• Minimum of 2 years of relevant experience (with advanced degree)

Education Level

• Baccalaureate degree (or equivalent)
• Advanced degree

Benefits

• Competitive Salary
• Flexible Benefits Package
• Medtronic Incentive Plan (MIP)

About the Company

• We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
• Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
• We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people.
• From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves.
• We have the talent, diverse perspectives, and guts to engineer the extraordinary.
• We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes.
• Our industry leadership comes from the passion and ingenuity of our people.
• Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
• We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work.
• Speed and decisiveness run through our DNA.
• Diverse perspectives inspire our bold answers to any challenge that comes our way.
• And we deliver results the right way, breakthrough after patient breakthrough.
• This life-changing career is yours to engineer.
• By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning
• Experiences that put people first.
• Respect for people is the hallmark of our humanity.
• It fuels our team to positively impact even a single life.
• And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
• Life-transforming technologies.
• No matter your role, you contribute to technologies that transform lives.
• What we build empowers patients to live life on their terms.
• Better outcomes for our world.
• Our Mission to improve human welfare drives us.
• We advance healthcare, society, and equity with every design, inside and outside our walls.
• Insight-driven care.
• Fresh viewpoints.
• Cutting-edge AI, data, and automation.
• You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

Equal Opportunity

• It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
• For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
• This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.