MDP Customer Support Technician I at Applied Materials | JP | Rezi

MDP Customer Support Technician I at Applied Materials

MDP Customer Support Technician I

Applied Materials · JP

1 months ago

MDP Customer Support Technician I

Applied Materials · JP

2 months ago
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About the Role

Applied Materials is a global leader in materials engineering solutions. We design, build, and service cutting-edge equipment for the display and semiconductor industries. Join us to push the boundaries of materials science and engineering to create next-generation technology and deliver material innovation that changes the world.

Responsibilities

  • Performs Tier I procedures and preventative maintenance and wet-cleans, seeking assistance when needed.
  • Assists senior engineers with corrective maintenance.
  • Disassembles, cleans, and rebuilds kits as part of kit management quality.
  • Learns and applies basic diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.
  • Diagnoses and resolves basic technical problems.
  • Strives to perform established BKM's.
  • Follows all IP guidelines.
  • Develops the ability to represent Applied Materials to the customer.
  • Uses good customer service skills at all times while maintaining a professional demeanor.
  • Displays respect for the customer by maintaining an orderly work area.
  • Complies with all safety procedures and consistently demonstrates safety as a value.

Requirements

  • This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs.
  • Ability to distinguish between colors.
  • Ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise.
  • Use of hand and power tools.
  • Requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Skills

  • Basic analytical skills
  • Scientific methods
  • Operational processes
  • Basic diagnostic techniques
  • Customer service skills
  • Communication skills

Location

  • Nishi Tokyo, JPN

Work Type

  • Full time
  • Assignee / Regular

Experience Level

  • No supervisory responsibilities

Benefits

  • Supportive work culture that encourages learning, development, and career growth.
  • Empowerment to push the boundaries of what is possible.
  • Opportunities for daily learning in a supportive global company.
  • Programs and support that encourage personal and professional growth.
  • Care for employees at work and at home.

About the Company

  • Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world.
  • We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day.
  • As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT.

Equal Opportunity

  • Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.