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About the Role

Manage and nurture a portfolio of Financial Services customers, ensuring they realize ongoing value from their managed services engagement with Interactive. Act as the operational lead, driving service excellence, strengthening relationships, and identifying opportunities for retention and growth.

Responsibilities

• Build strong, trusted relationships across business and technology stakeholders.
• Act as the day-to-day operational lead for your customers, ensuring a seamless service experience.
• Oversee service delivery, proactively managing SLAs, KPIs, risks, and escalations.
• Develop and maintain customer success plans aligned to customer priorities and outcomes.
• Drive retention through effective lifecycle management, including renewals and risk mitigation.
• Identify and support growth opportunities in partnership with Account Directors.
• Coordinate across internal delivery and specialist teams to ensure a consistent, high-quality customer experience.

Requirements

• 5+ years’ experience in Customer Success, Service Delivery, or Account Management roles.
• Experience working within a Managed Services Provider (MSP) environment is highly desirable.
• Experience supporting Financial Services customers (banking, insurance, or wealth).
• Strong understanding of IT services, infrastructure, cloud, or managed services delivery.
• Proven ability to manage complex enterprise customers and influence stakeholders.
• Highly organised, proactive, and commercially aware.
• A collaborative, customer-first mindset aligned to our One Interactive philosophy.

Work Type

• hybrid flexibility

Experience Level

• 5+ years

Benefits

• barista-made coffee in our offices
• a wide range of employee benefits and perks

About the Company

• At Interactive, we’re more than a tech company - we’re a fast-growing, forward-thinking partner helping organisations get more from their technology.
• We’re committed to building deeper, more unified customer relationships.
• Our Strategic Accounts team sits at the centre of this, bringing together executive engagement, operational excellence, and cross-functional expertise to deliver long-term value for our customers.
• At Interactive, you’ll be part of a team that values growth, innovation, and genuine connection.
• Join us and help deliver exceptional customer outcomes across some of Australia’s most strategic Financial Services customers.