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About the Role

This role involves managing and investigating correction requests related to consumer and commercial credit information, as well as public record information. The successful candidate will have strong communication, problem-solving, and time management skills, along with a high attention to detail.

Responsibilities

• Efficiently processing and managing a high volume of correction requests submitted by individuals and businesses.
• Logging, categorizing, and prioritizing incoming requests to ensure timely resolution.
• Thoroughly investigating each correction request to ascertain the validity of the reported discrepancies.
• Cross-referencing information with various internal and external data sources.
• Conducting detailed data analysis.
• Collaborating with relevant departments to gather necessary evidence.
• Providing clear, concise, and professional responses to all correction requests.
• Maintaining transparent communication with data subjects, explaining findings, and outlining the steps taken to resolve the issue.
• Ensuring that all responses comply with regulatory requirements and internal policies.
• Playing a critical role in maintaining the accuracy and reliability of all data held by Equifax.
• Identifying systemic issues that may lead to data errors.
• Contributing to process improvements aimed at enhancing data quality.
• Adhering strictly to all relevant data protection laws, credit reporting regulations, and company policies throughout the correction process.

Requirements

• Minimum 6 months experience in consumer customer service/conflict management environment
• Strong communication skills, both written and oral
• Time management skills, working well to deadlines with minimal supervision
• Excellent listening and problem-solving skills
• High attention to detail
• Ability to work well under pressure
• A team player who has a positive attitude towards change and being flexible
• Ability to draft professionally written customer emails and letters

Skills

• Communication
• Problem-solving
• Time management
• Attention to detail
• Customer service
• Conflict management
• Data analysis
• Listening

Location

• AUS-Brisbane
• AUS-Sydney-Blue-Street

Work Type

• Full time

Experience Level

• Minimum 6 months experience in consumer customer service/conflict management environment

About the Company

• At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equal Opportunity

• Equifax is an Equal Opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, ancestry, age, sex/gender, sexual orientation, gender identity or expression, service in the Armed Forces, protected veteran status, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.
• For US Applicants If you'd like more information on your EEO rights under the law, please view our EEO is the Law Declarations, and Nondiscrimination Provision.
• If you need a reasonable accommodation to assist with your job search or applicant for employment, please contact us by sending an email to GTA@equifax.com. In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.
• Equifax participates in E-Verify and Right to Work (English and Spanish).