Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are seeking a highly motivated and skilled Data Center Optical Technician to lead work in customer environments and co-locations. This role ensures the reliable installation, maintenance, and operation of optical transport and infrastructure within customer data centers, acting as the interface between the customer and Ericsson’s vendors. The ideal candidate thrives on high-quality execution across installations, migrations, remediation, break/fix, and remote hands services, utilizing strong hands-on technical expertise. This person must be able to travel to a non-home market site at a moment’s notice and work there for several weeks at a time, up to 50% of the time.
Responsibilities
- Conduct daily audits of work performed at customer data centers and co-locations, providing immediate feedback to 3PP technicians.
- Interact directly with the customer via ticketing tools or face-to-face, providing clear and concise reports and updates.
- Assist with fiber installation, decommissioning, break/fix, remediation, and migration activities in data center optical and transport environments.
- Conduct and/or supervise optical testing and troubleshooting using tools such as optical power meters, stabilized light sources, VFLs, OTDRs, and test sets.
- Deliver services by accurately interpreting and executing Methods of Procedure (MoPs), engineering documents, vendor documentation, and network diagrams.
- Read and interpret cut sheets and physical network design documents to ensure accurate port connections and cable management.
Requirements
- Team lead experience.
- Strong command of written and verbal English for customer-facing communications and relationship building.
- Excellent organizational, administrative, and documentation skills using customer applications and/or Microsoft Office suite of tools.
- 3–15 years of experience working in data center operations or a similar technical environment with direct customer interaction.
- Strong hands-on experience with connectorized fiber optic cabling, including single-mode and multi-mode fiber, LC, fan-outs, and structured cabling.
- Demonstrated experience with optical testing and transport troubleshooting.
- Ability to multitask, remain composed under pressure, and adapt in fast-paced, high-availability environments.
- Commitment to safety standards, quality requirements, and operational best practices.
- Ability to lift and move equipment up to 50 lbs.
- Comfortable working at heights and in varying environmental conditions.
- Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.
Skills
- Optical transport
- Optical infrastructure
- Fiber installation
- Fiber decommissioning
- Break/fix
- Remediation
- Migration
- Remote hands services
- Optical testing
- Troubleshooting
- Methods of Procedure (MoPs)
- Engineering documents
- Vendor documentation
- Network diagrams
- Cut sheets
- Physical network design
- Port connections
- Cable management
- Single-mode fiber
- Multi-mode fiber
- LC connectors
- Fan-outs
- Structured cabling
- Microsoft Office suite
Location
- Toronto, Canada
Work Type
- Field Services
- Travel up to 50%
Experience Level
- 3-15 years
Salary/Compensations
- 65,875.00-81,375.00 CAD
- Annual bonus opportunity
- Short-Term Variable Compensation Plan
Benefits
- Choice of 3 medical and dental plan options (Core level coverage paid by Ericsson)
- Group Retirement & Savings Program with automatic 2% company contribution
- 50% match of employee's RRSP contribution up to 8% (maximum 4% match)
- Basic life insurance and accidental death and dismemberment coverage (2x annual base pay)
- Short-term disability coverage
- Optional participation in Stock Purchase Plan
- 18 days of accrued vacation
- 3 personal days
- 10 holidays
- 1 volunteer day
- Sick days
- Up to 10 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% pay
- Financial wellness programs
- Educational assistance
- Matching gifts
- Wellness account
- Recognition programs
About the Company
- Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets.
- Ericsson believes this approach drives innovation, which is essential for our future growth.
- Ericsson offers an outstanding opportunity to use skills and imagination to push boundaries and build solutions.
Equal Opportunity
- Ericsson is proud to be an Equal Opportunity employer.
- We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.