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About the Role

Senior Storage Engineer with a strong SRE mindset to own the reliability, availability, and operational excellence of large-scale SAN, NAS, and object storage platforms powering mission-critical production systems. This is a hands-on, production-focused role for engineers who thrive in high-impact environments where uptime, data durability, and recovery speed matter. You will act as a final-tier escalation engineer, lead major incident response, and manage storage systems, namely NetApp, EMC, Cisco, Brocade & Hitachi, that are designed to fail safely, recover predictably, and improve continuously.

Responsibilities

Engineers reliability in the infrastructure.
Responsible for the stability, availability, and reliability of the Bank’s globally deployed storage infrastructure across AMRS, APAC, EMEA.
Production-first role operating massive SAN, NAS, and object storage platforms that support business-critical applications at scale.
Own availability, performance, and failure recovery.
Operate at the front line of incidents, lead deep technical investigations, and continuously push the platform toward being boring, predictable, and self-healing.
Own uptime, latency, durability, and capacity as measurable outcomes.
Define and drive SLIs, SLOs, and error thresholds for critical storage services.
Work closely with vendors, engineering teams, data center operations, application owners, and incident management teams to resolve complex issues, reduce repeat incidents, and improve overall platform reliability.
Key resource of the 24/7 Global Storage Operations Team.

Requirements

Drive reliability and availability of storage services using SRE principles, including monitoring, SLIs/SLOs, and proactive issue detection.
Strive towards a Never Down environment.
Automate routine storage operations and reduce manual toil through scripting and process improvements.
Deep hands-on operational expertise with enterprise storage platforms: EMC PowerMax, NetApp (ONTAP – SAN & NAS), Hitachi Storage platforms / HCP, Cisco SAN switches (MDS).
Proven experience providing Level 3 storage support in large, complex, mission critical environments.
Strong experience managing Major incidents (P1/P2), Bridge calls and global outage coordination, Root cause analysis (RCA) and problem management.
Solid understanding of SAN, NAS, and object storage concepts, including performance, replication, snapshots, zoning, multipathing, and capacity management.
Hands-on operational exposure to Linux and Windows environments from a storage integration and support perspective.
Working knowledge of networking fundamentals (FC, IP, zoning, VLANs) and Active Directory interactions with storage platforms.
Excellent verbal and written communication skills, with the ability to clearly engage: Incident management teams, Application owners, Vendors, Senior stakeholders.
Demonstrated ability to work independently, make sound technical decisions, and handle high pressure operational scenarios.
10+ years of experience in enterprise storage technologies and production operations.

Skills

SRE principles
Monitoring
SLIs/SLOs
Proactive issue detection
Automation
Scripting
Process improvements
Enterprise storage platforms
EMC PowerMax
NetApp (ONTAP – SAN & NAS)
Hitachi Storage platforms / HCP
Cisco SAN switches (MDS)
Level 3 storage support
Major incident management (P1/P2)
Bridge calls
Global outage coordination
Root cause analysis (RCA)
Problem management
SAN concepts
NAS concepts
Object storage concepts
Performance
Replication
Snapshots
Zoning
Multipathing
Capacity management
Linux
Windows
Networking fundamentals (FC, IP, zoning, VLANs)
Active Directory
Communication skills
Independent work
Technical decision making
High pressure operational scenarios
Perl
Python
Shell scripting
Operational tooling
Health checks
Reporting
Automation frameworks
Orchestration tools
Runbooks
Auto remediation
Operational workflows
Incident reduction
Error budgets
Improving MTTR
Operational resilience
Eliminating toil
Operational documentation
Standard operating procedures
ITIL / Change Management processes
Change risk assessment
Technical approvals
Post change validation
MS Office tools

Work Type

in-office culture

Experience Level

Senior
10+ years of experience

Benefits

competitive benefits to support their physical, emotional, and financial well-being

About the Company

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world.
We’re devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees.
We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.
Core Technology Infrastructure: Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals.
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital.
Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve.
Global Impact Learn about the six areas that guide Bank of America’s efforts to help make financial lives better for customers, clients, communities and our teammates.
Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.
Our Values Learn about our four values that represent what we believe.