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About the Role

The Implementation Manager is a technical expert responsible for delivering payment solutions to merchants end-to-end. This customer-facing role involves supporting merchants in integrating with payment services, acting as a go-to expert, and working directly with merchants and account management teams to understand business needs and deliver appropriate solutions.

Responsibilities

• Deliver payment solutions to merchants end to end.
• Support merchants in integrating with the suite of payment services.
• Work directly with merchants and Account Management teams to understand business needs and deliver solutions.
• Support merchants and their technical teams in integrating with the suite of products.
• Design and set up merchant accounts.
• Provide technical guidance to merchants.
• Assist in troubleshooting and resolving integration incidents.
• Define finalized scope and manage projects through completion and post-live monitoring.
• Maintain a clear and well-documented project plan.
• Update relevant stakeholders with regular scheduled meetings.
• Identify risks early and ensure projects are on track.
• Manage a high number of projects concurrently.
• Plan and deliver customer demos and training on product functionality.
• Build awareness of technical trends within the payment processing industry and wider technical trends (e.g., security, web/browser technologies, mobile technologies).
• Collaborate with different teams across geographies and time zones.
• Perform other related duties as assigned.

Requirements

• Proven background in managing projects and delivering customer technical integrations.
• Confidence and experience in managing relationships between internal and external stakeholders.
• Strong communication and interpersonal skills.
• Ability to speak up in meetings and contribute positively.
• Creative and forward-thinking with a good aptitude for problem-solving.
• Curiosity and ability to capture customer requirements.
• Familiarity with funnelling techniques.
• Ability to perform server log checks with SPLUNK analysis tool.
• Ability to work independently as well as be a team player.

Skills

• Technical expertise in CSS, HTML, and Javascript.
• Proficiency in at least one of the following programming languages: PHP / .NET / JAVA / C/ C++.
• Experience in multiple operating systems: Windows, OSX, Linux, iOS, Android.
• Knowledge of Database technologies: Oracle / SQL.

Location

• Global

Work Type

• Full-time

Experience Level

• Expert level of knowledge on all relevant products and services.

About the Company

• Global Payments and Worldpay recently joined forces.
• Worldpay is committed to protecting the privacy and security of all personal information.
• Recruitment at Worldpay works primarily on a direct sourcing model.