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About the Role

The Delivery Director (PAC) and Services Operations Lead (APAC) will establish and manage an APAC-wide services operations function. This role will oversee project managers and a regional operations team, acting as an escalation point for project delivery in the APAC region.

Responsibilities

• Establish and manage an operations function to drive process design, implementation and adherence that contribute to the management of the APAC services business.
• Work with global teams and owners to establish an operations function that compliments existing Temenos functions, while improving the operational management and focus within the APAC region.
• Liaise with APAC counterparts in the Consulting and Support teams to design and implement processes that streamline the engagement with other areas of the regional business.
• Oversee the delivery of projects in the PAC region to ensure delivery against time and budget, with appropriate project controls for financial and risk management.
• Continuously review and implement HR related decisions to ensure team capacity and skills are aligned with the forecasted projects and strategic direction of the APAC services business.
• Ensure a strong financial management and commercial view of the operations and PAC project management team to meet budget commitments.
• Identify and implement strategic and tactical opportunities to continually improve ways of working and delivery outcomes across the Services business.
• Act as an escalation point for PACS projects to guide and mentor Project Managers through management of issues and risks pertaining to their projects.
• Support ongoing training and career development of the project management and operations teams.
• Develop key customer relationships within the PAC region.
• Act as a senior management representative to the broader Temenos team based in the PAC region, primarily based in the Sydney regional head office.
• Contribute as key member of the PAC leadership team to region-specific business opportunities and challenges.

Requirements

• Minimum 5 years of experience with banking, implementation and management of delivery-based operations and program management across a portfolio of projects.
• Rich experience in one or more areas of banking, preferable retail banking and end-to-end offering.
• You are a positive and committed self-starter, structured, goal-oriented and possess a solid commercial understanding.
• You have a good sense of ownership and come across as a likeable and trustworthy professional able to build trusted relationships with customers.
• You are a strong team player and embraces dynamic and rapidly changing environment.
• You exhibit the qualities of a trusted leader able to drive team culture within direct reports and across the broader business as part of the PAC leadership team.

Skills

• Strong interpersonal and presentation skills (oral and written).

Location

• APAC

Work Type

• Full-time

Experience Level

• Minimum 5 years of experience

Benefits

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge.
• Study leaves: 2 weeks of paid leave each year for study or personal development.

About the Company

• Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere.
• We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.
• We serve over 3000 clients from the largest to challengers and community banks in 150+ countries.
• We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
• At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.
• Our values are simply described as the 4 C's - Care, Collaborate, Challenge and Commit!
• Temenos is the world’s leading platform for composable banking, serving clients in 150 countries by helping them build new banking services and state-of-the-art customer experiences.
• Top performing banks using Temenos software achieve cost-income ratios almost half the industry average and returns on equity 2X the industry average.
• Their IT spend on growth and innovation is also 2X the industry average.
• At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.