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About the Role

As a Control Room Operator, you will be responsible for monitoring and managing incidents reported by security personnel, clients, and stakeholders nationwide. You will act as a central point of contact, ensuring incidents are accurately assessed, documented, and escalated where required. This role requires excellent listening skills, sound judgement, and the ability to gather and analyse information quickly to determine the appropriate response.

Responsibilities

Receive and manage incoming calls relating to security incidents and operational matters from across Australia.
Accurately record incident information within internal systems.
Assess incidents and determine whether escalation to emergency services, police, clients, or internal stakeholders is required.
Maintain regular communication with field personnel and operational teams.
Monitor CCTV, multiple systems and communication channels simultaneously.
Follow established procedures and response protocols.
Prepare and maintain clear and accurate incident reports.
Contribute positively to a collaborative team environment.

Requirements

Exceptional verbal and written communication skills.
Strong listening skills with the ability to clearly understand and interpret information over the phone.
Excellent analytical and decision-making abilities.
A proactive and team-oriented approach to work.
Confidence using multiple computer systems and applications simultaneously.
The ability to follow procedures while exercising sound judgement when required.
Must have valid NSW Security License Class (AE).
Must have valid First Aid certification.
Must have valid CPR certification.
Must have full work rights.
Must have valid RSA.

Skills

Communication skills
Problem-solving
Calm under pressure
Listening skills
Judgement
Information gathering
Information analysis
Computer systems
Multiple applications

Location

Bella Vista

Work Type

Casual
24/7 roster
Day shifts
Night shifts
Weekends
Public holidays

Benefits

Comprehensive induction
Training
Ongoing development opportunities
Supportive team culture
Career progression pathways
Access to employee rewards programs
EAP support services

About the Company

CONSTANT is an Equal Opportunity Employer.
We value empathy, inclusion, and cultural diversity.
Applications are encouraged from all backgrounds.

Equal Opportunity

CONSTANT is an Equal Opportunity Employer.
We value empathy, inclusion, and cultural diversity.
Applications are encouraged from all backgrounds.