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About the Role

The IT Coordinator provides internal technical support for hardware, software, network, audio/visual, and security systems. This role serves as the primary point of contact for troubleshooting and technical assistance across various organizational locations.

Responsibilities

• Serve as the first point of contact for IT issues via phone, email, ticketing system, or in-person.
• Provide technical support for desktops, laptops, printers, network, mobile devices, and peripherals.
• Troubleshoot hardware, software, and connectivity issues including Windows 11 Pro, Microsoft 365, VPN, Wi-Fi, and VOIP.
• Track, prioritize, and resolve incidents and service requests using a ticketing system.
• Perform user account management including AD account creation, password resets, and MFA setup.
• Configure and deploy laptops, desktops, and mobile devices with core applications and security patches.
• Support cloud services and shared resources such as SharePoint and OneDrive.
• Perform on-site repairs of PC hardware and peripherals.
• Manage security control systems and NVR across multiple locations.
• Escalate complex issues to Level 2 support with proper documentation.
• Assist with onboarding and offboarding processes including device setup and user orientation.
• Source hardware and peripherals from vendors at competitive prices.
• Analyze business needs and recommend technical solutions.
• Assist with the planning and implementation of technology projects.
• Maintain accurate IT documentation and asset inventory records.
• Follow ITIL-based processes and SLAs.
• Educate users on IT best practices and security policies.
• Ensure compliance with security, privacy, and acceptable-use policies.
• Stay informed on emerging trends and technologies.
• Travel to various locations to support operations and users.

Requirements

• Diploma or degree in Information Technology, Computer Science, or equivalent practical experience.
• 3 years of work experience in IT technical support and helpdesk roles.
• Strong knowledge of Windows 11 Pro, mobile operating systems, printers, and network devices.
• Strong knowledge of Microsoft 365 suite.
• Understanding of basic networking concepts including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
• Experience using ticketing systems and incident management processes.
• Ability to troubleshoot hardware and software on various devices.
• Strong customer service and communication skills.
• Ability to prioritize tasks and work under minimal supervision.
• Experience with administrative tasks, inventory management, and documentation.
• Ability to lift up to 25 lbs (11 kg) for equipment transport.
• Must be legally qualified to work in Canada.
• Ability to provide a clear Vulnerable Sector Screening check.

Skills

• Windows 11 Pro
• Microsoft 365
• ITIL
• Network troubleshooting
• Hardware repair
• Active Directory
• MFA administration
• Inventory management
• Customer service
• Critical thinking

Work Type

• Full-time
• Permanent

Experience Level

• 3 years of work experience

Education Level

• Diploma or degree in Information Technology, Computer Science, or related field

Salary/Compensations

• $29.87/hr

About the Company

• Dixon Hall

Equal Opportunity

• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community.