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About the Role

As a key member of Zendesk's Commercial sales team, you will provide sales leadership and creative direction to our most highly visible customers. This is a chance to build the Platform experience at Zendesk! As a Commercial Account Executive, you love hunting for new opportunities and are able to close new accounts while maintaining existing ones. You have a passion for building and maintaining broad relationships, developing and managing opportunities, and leading a team of extended resources within Zendesk. You are a creative, out of the box thinker, able to articulate Zendesk’s platform vision. You can sell at the most strategic level and form a broad strategy for winning customer buy-in and implementation.

Responsibilities

Lead and develop a subset of our Commercial accounts
Create direct new business and expansion opportunities
Collaboratively develop specific GTM strategy and plan with larger Zendesk team
Develop detailed multi year account strategy and objectives aligned to a quarterly execution plan
Develop and nurture CXO relationships at assigned accounts
Identify and develop partner relationships to build a partner ecosystem working with Zendesk’s Channels and Alliances teams
Follow Zendesk sales process, tracking all critical activities and ensuring a deep understanding of the status of a deal at every stage of the process
Work with the Solution Architecture team to Influence product direction by facilitating structured industry forums for customer feedback to the product management, engineering and ISV teams

Requirements

5+ years of Enterprise SaaS selling experience
CX experience strongly preferred
Successful record acquiring direct new business sales
Extensive experience selling into the Japan market
Experience selling to VP and C level executives at Mid Market/Commercial segment
Experience managing and closing complex sales-cycles using solution selling techniques
Consistent delivery and over-achieving against targets
Strong interpersonal and presentation skills
Outstanding verbal and written communication skills
Experience working in a dynamic, agile company and sales team
Willingness to travel

Location

Japan

Work Type

Hybrid

Experience Level

Senior
5+ years of Enterprise SaaS selling experience

About the Company

The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is on a mission to simplify the complexity of business and make it easy for companies and customers to create connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.
What’s it like to work here? Our offices reflect the global cities we call home, and have spaces for collaboration, quiet, and events. With our hybrid approach, you’ll experience flexibility and connection, collaboration, and learning with your team.

Equal Opportunity

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.
We’re aware of an increase in recruitment scams where individuals falsely claim to represent Zendesk. These scammers may ask for money or personal information by offering fake job opportunities through e-mail, text message or social media. Please verify the source of any job-related communications carefully. All official Zendesk communications are conducted through "@zendesk.com" email addresses. If you encounter suspicious messages, do not respond and report them to peopleandplaces@zendesk.com