Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Lead and manage the partner and channel ecosystem across ANZ markets, driving growth, ecosystem health, and customer success outcomes. This senior leadership role involves managing Partner Managers and supporting functions to scale ServiceNow growth through effective Go-To-Market strategies.

Responsibilities

• Lead and manage the partner and channel ecosystem across ANZ markets.
• Drive growth, ecosystem health, and customer success outcomes across the territory.
• Manage a team of Partner Managers across five Routes to Market (RTM): Consulting & Implementation (C&I), Managed Service Provider (MSP), Reseller, Hyperscaler, and Build + ISV partners.
• Oversee dedicated supporting functions across Partner Marketing, Partner Enablement, and Solution/Technical Architects.
• Execute strong Go-To-Market (GTM) strategies with partners to drive Net New Annual Contract Value (NNACV) growth and customer success.
• Collaborate with Sales leadership as an integral part of the local ANZ leadership team.
• Establish sales objectives by forecasting and developing strategic business quotas for the ANZ territories.
• Project expected sales volume and profit for existing and new customer sets and products.
• Set quarterly business objectives to maintain strategic engagement with Partners across all five RTMs.
• Implement ANZ sales and partner programs adhering to a global structure while maintaining local market relevance.
• Manage a professional services Partner ecosystem to ensure a healthy ecosystem that supports customer demand and drives strong CSAT in delivery.
• Complete regional weekly and quarterly sales operational requirements.
• Transact with CXO-level partners across local and global partnerships in territory.
• Identify business opportunities by evaluating partners and their position in the industry.
• Research and analyze sales options and any new or incremental capacity needed across the five RTMs.
• Ensure partners are up to date on ServiceNow strategic priorities and partner programs.
• Drive high levels of delivery CSAT and customer satisfaction across the partner ecosystem.
• Leverage Marketing and local resources to coordinate campaign selling and enablement.
• Lead events to drive awareness, enablement, Partner Investment, and demand across ANZ markets.

Requirements

• At least 10 years of related working experience in field sales and dealing with Global System Integrators, Advisory Firms, Managed Service Providers, Hyperscalers, ISVs, and Reseller partners at the ANZ Country level.
• Must have 5 years of management experience leading partner or channel teams.
• Proven experience leading and developing high-performing teams across diverse, multi-market geographies including ANZ.
• Ability to work with direct and indirect reporting lines in highly matrixed environments.
• A roll-up-sleeves attitude to getting things done to attain team purpose and growth objectives.
• Strong understanding of partner enablement, partner marketing, and solution/technical architecture disciplines.
• Experience driving NNACV growth and customer success outcomes through partner motions.

Skills

• Go-To-Market (GTM) strategies
• Partner Marketing
• Partner Enablement
• Solution/Technical Architecture
• Sales forecasting
• Business development
• Ecosystem management
• Customer success management

Location

• ANZ markets

Work Type

• Flexible

Experience Level

• 10+ years related experience
• 5 years management experience

About the Company

• ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
• Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
• Our purpose is to make the world work better for everyone.

Equal Opportunity

• ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
• In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
• We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
• For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.