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About the Role

The Customer Engagement and Support Lead is responsible for the strategic direction, performance, and growth of Trenchant in the UK. This role involves recommending and implementing business development strategies to achieve business goals, providing first-class customer support, and building strong relationships with customers, industry partners, and internal stakeholders. It also includes a field engineer component to demonstrate products and support customers.

Responsibilities

Execute UK strategic plans to meet Trenchant goals in line with corporate direction.
Manage the financial performance of Trenchant in the UK.
Develop deep and professional relations with all UK customers.
Establish networks with appropriate customer leadership.
Represent UK customers as a stakeholder in key business decisions.
Collaborate with senior management, Product Delivery, and Engineering teams to align the business with customer requirements.
Serve as a UK Field Engineer, providing technical expertise and product support to enable UK customer outcomes.

Requirements

Bachelor’s degree or equivalent experience in software engineering, computer science, or a related technical discipline.
3+ years of management experience.
Prior experience working in, or supporting Computer Network Operations teams.
Recent and relevant experience (within the last 3 years) working in a technical field (e.g., Software engineering, IT).
Prior experience with Defense, Intelligence, Law Enforcement, or Cyber companies.
Ability to obtain and maintain a UK security clearance.
Hold UK citizenship for security purposes.
Meet the requirement of right to work in the UK.
Meet eligibility requirements for access to classified information.
Subject to government security checks.

Skills

Computer Network Operations software and tools
Commercial business models
Strong organization, prioritization, and multitasking skills
Strong interpersonal skills
Highly self-motivated, innovating, and self-confident

Location

Picadilly Circus, London

Work Type

Full-time

Experience Level

3+ years of management experience
Recent and relevant experience (within last 3 years) working in a technical field

Education Level

Bachelor’s degree or equivalent experience in software engineering, computer science or related technical discipline

Benefits

Bonus scheme
25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
Private medical insurance with optional family cover
Pension scheme of up to 8% employer contribution
Life Assurance 4x salary (flexible up to 10x)
Group income protection
Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover, cycle to work scheme, travel insurance and electric car scheme
Employee Family Assistance Program providing mental health and wellbeing support

About the Company

L3Harris Trenchant’s expertise is the by-product of the acquisition of two highly-regarded information security businesses – Azimuth Security and Linchpin Labs. United under L3Harris Trenchant, we are a key component of L3Harris’ Intelligence and Cyber International Division. We are a trusted, discrete partner furnishing security products, consultancy, training and integration services to allied security, defense, and law enforcement agencies.