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About the Role

Scoopers at Salt & Straw create happiness through moments of wonder by offering unparalleled guest experiences. They guide guests on taste adventures, sampling and scooping ice cream while narrating the journey to create OMG moments, unlike anything else in the world. Scoopers foster a welcoming environment, embodying kindness, unexpected discovery, and full-faced attention, which contributes to Salt & Straw's legendary hospitality and its status as a community favorite.

Responsibilities

Attentively interact with guests throughout their visit with patience, positivity, and effervescence.
Maintain a strong understanding of Salt & Straw’s brand, including its unique production techniques, partnerships with special ingredient suppliers, and seasonal and classic flavor profiles.
Educate guests on distinctive flavors, share stories behind ingredients, and provide recommendations.
Scoop the perfect portion for guests in line with shop standards.
Accurately process transactions using the POS system, handle cash, and ensure correct change is provided.
Prepare, label, and store waffle batter; operate the waffle iron to make cones.
Adhere to Salt & Straw's shop, food quality, and safety standards.
Replenish retail products, restock freezers, paper goods, waffle batter, cones, and other supplies.
Consolidate ice cream tubs and replenish stock from the walk-in freezer.
Accurately pack TPD (Third-Party Delivery) orders by following company standards.
Promptly answer phones, providing excellent service and responding to inquiries.
Greet guests, facilitate the flow of the line, answer questions, explain shop experience options, and promote online ordering and pint purchases.
Taste/sample a scoop of ice cream daily to better communicate to customers why they might enjoy each flavor.

Requirements

Valid food handlers' card (required within 30 days of the start of employment or based on state or local requirement).
Experience in food service, fast-casual dining, or hospitality-focused industry preferred.
Ability to learn about and discuss our classic and seasonal flavors and products and give samples comfortably.
Excellent communication skills and the ability to bring Legendary Hospitality into all interactions.
Passionate about delivering outstanding guest experiences.
Ability to work with people of all backgrounds and identities.
Ability to cooperate well and work as part of a team.
Ability to work effectively and positively under pressure and amidst changing priorities.
Ability to thrive in a fast-paced, dynamic environment with a hands-on approach.
Fluency in English.
Ability to work evenings and late nights, weekends, and holidays.
Ability to work at least 3 shifts per week, including 2 closing shifts.
Food Allergy Warning: This position requires working in an environment where common food allergens are present.

Skills

Communication skills
Guest experience
Teamwork
Working under pressure
Fast-paced environment
POS system operation
Cash handling
Food preparation
Food safety standards
Inventory management
Phone etiquette
Online ordering promotion
Pint sales promotion

Location

Fillmore - San Francisco, CA 94115

Work Type

Seasonal
Full-time
Part-time

Experience Level

Entry Level

Salary/Compensations

$19.18 - $19.18 Hourly

Benefits

Optional earned wages access
401(k) match with a 50% company match up to 1% of your salary after three months
Medical, Dental, and Vision insurance may become available upon reaching 780 hours worked
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Supplemental coverage like Accident, Critical Illness, and Hospital Indemnity Insurance
Free, 24/7 access to licensed mental health professionals for Team Members and their families
Flexible scheduling
One hour of Sick Time per 30 hours worked
12 weeks of Paid Parental Leave at 70% of pay
Two hours of Paid Voting Time
Up to $1,800 per year in Educational Assistance
Career development and pathing opportunities
30% Team Member discount
Early access to new flavors
Commuter FSA
UHC Wellness Rewards (earn up to $1,000)
Affordable FIGO Pet Insurance

About the Company

Salt & Straw's story is one of innovation, community, and the pursuit of the perfect scoop.
Each flavor tells a story, and every cone holds more than just ice cream—it holds memories, smiles, and moments of pure joy.
We pride ourselves on our ever-evolving menu, offering classic favorites and introducing new, exciting flavors.
Using ice cream as the platform, we pioneer and share experiences that inspire and connect us all.
We foster an inclusive workplace where all team members and applicants are treated fairly.
Our Values: Create the Unbelievable, Show Up Generously, Act with Thoughtful Curiosity, Share Human Kindness, Make It Count.

Equal Opportunity

Salt & Straw fosters an inclusive workplace where all team members and applicants are treated fairly, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other protected status.
We are committed to providing equal employment opportunities for all.
Reasonable accommodations are available to support individuals with disabilities.
Qualified candidates with criminal histories are also considered in accordance with applicable laws.