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About the Role

As ABC’s Dispatcher, you will receive, schedule, and dispatch emergency and non-emergency customer requests for the Mechanical division during ABC’s regular business hours.

Responsibilities

• Answer incoming calls for Mechanical Services (Ex: Plumbing & HVAC).
• Provide timely and accurate information to incoming customer requests.
• Schedule service appointments.
• Professionally, timely, and effectively communication with customers, technicians, and service managers for all scheduling and dispatching purposes.
• Know, understand and execute the dispatch strategy/plan for each department/service trade.
• Resolve or diffuse customer issues and provide timely feedback to the supervisor regarding service failures or customer concerns.
• Maintain customer records by immediately updating account information.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain a positive attitude at all times with customers, fellow employees, and supervisors.

Requirements

• Must be able to type at least 30 WPM, proficient in 10-key, and use a phone system.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to communicate well, using excellent interpersonal and communication skills.
• Must be able to adapt quickly in an ever-changing, fast-paced environment.
• Ability to prioritize workload, work under pressure while maintaining composure, and occasionally diffuse escalations.
• Excellent written communication skills, including spelling and punctuation.
• Excellent team player with commitment to company values.
• Ability to sit for long periods of time.
• Must hold a valid driver's license with an issue date of at least five years prior to the date of this application.

Skills

• Trade Dispatching
• Scheduling
• Call center experience
• Typing 30 WPM
• 10-key proficiency
• Phone system usage
• Emailing
• Instant messaging
• Electronic devices and applications
• Spanish proficiency a plus

Location

• Austin, TX

Work Type

• Hybrid

Experience Level

• 1 Yr Experience

Salary/Compensations

• $20 - $23 an hour

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Lead Now Program for all employees to increase earnings and pay
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)

About the Company

• ABC Home & Commercial Services is the place for you.
• ABC is an Equal Opportunity Employer.
• ABC participates in the E-Verify (I-9) program and conducts comprehensive criminal background checks, along with a 7-year Motor Vehicle Report (MVR) review.

Equal Opportunity

• ABC is an Equal Opportunity Employer.
• As an equal opportunity employer, we are committed to respecting the religious beliefs and practices of all individuals. We will consider reasonable accommodation requests from applicants and employees who require adjustments to their work schedules or practices due to sincerely held religious beliefs, provided such accommodations do not create an undue hardship on the company’s operations.