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About the Role

The Data Processing Specialist is responsible for providing financial, administrative and clerical support to ensure effective, efficient and accurate financial and administrative operations.

Responsibilities

• Process completed work to convert service orders into invoices, ensuring proper technician(s) are assigned.
• Process mailed customer payments daily, ensuring accurate and efficient data entry.
• Process payments collected by field staff daily, ensuring accurate and efficient data entry.
• Process coupons and discounts as needed to support field staff discounts.
• Carefully track and/or process cash payments from field staff and report missing cash immediately.
• Manage and process ACH payments.
• Manage and process Paymode-X and other portal payments.
• Research and problem-solve payment discrepancies to ensure accurate payment posting.
• Prepare and properly document bank deposits for customer payments.
• Manage and maintain tools for identifying crew members for proper posting of service orders.
• Provide timely and accurate information to incoming requests through phone calls, emails, follow-ups, and other forms of communication.
• Update, maintain, and process credit cards on file.
• Maintain customer records by accurately updating account information, processing payments, adjustments, cancellations, and other account transactions.
• Provide overflow assistance, assist with various projects, miscellaneous accounting, and data entry tasks.
• Maintain discretion and comply with all financial policies and procedures while handling client personal and financial information.
• Maintain open communication with Supervisor, Manager, and/or Director.
• Work in partnership with other employees to meet and exceed customer expectations.
• Maintain professional and friendly demeanor with customers, fellow employees and supervisors.
• Attend meetings and trainings as required.
• Perform other duties as assigned.

Requirements

• Previous Accounts Receivable experience or previous Billing experience preferred.
• Proficiency in 10-key, general computer skills, and bookkeeping knowledge.
• Positive, upbeat, friendly attitude.
• Strong general computer skills, including the ability to enter data accurately and efficiently.
• Analytical and problem-solving skills, good judgment in decision making.
• Willingness to learn, grow, and accept feedback.
• Ability to organize and prioritize multiple tasks in a fast-paced environment.
• Ability to adapt quickly in an ever-changing, fast-paced environment.
• Excellent interpersonal, team building and bookkeeping skills.
• Stress and time management skills.
• Excellent written communication skills, including spelling and punctuation.
• Commitment to company values.

Skills

• 10-key proficiency
• General computer skills
• Bookkeeping knowledge
• Data entry
• Analytical skills
• Problem-solving skills
• Interpersonal skills
• Team building skills
• Stress management skills
• Time management skills
• Written communication skills
• Spelling
• Punctuation

Location

• Austin, TX

Work Type

• In-office
• Full-time

Benefits

• Comprehensive benefits package including health, dental, vision, and life insurance.
• 401(k) with company matching.
• Paid vacation and sick leave.
• Participation in Profit Sharing Plan.
• Additional compensation opportunities through Lead Now Program.
• Company clubs, committees, and outings.
• Paid trainings, tuition reimbursement, and educational scholarships.
• Wellness program including a paid Gold's Gym membership.
• Volunteer Engagement Program with approved Volunteer Time Off (VTO).

About the Company

• ABC Home & Commercial Services is a family-owned business with 75 years of history and over 1,000 employees serving Central and South Texas.
• The company is committed to excellence, fulfilling commitments, serving others, and supporting families.

Equal Opportunity

• ABC is an Equal Opportunity Employer.
• Participates in the E-verify (I9) program.
• Conducts a thorough Background check and pre-employment drug screening.
• For administrative positions, a WPM test will also be conducted.