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About the Role

As ABC’s Lawn Specialist Trainer, you will provide high-quality landscape maintenance training for new employees while delivering exceptional customer service. This role involves leading a team, mentoring new hires on company policies and procedures, and assessing their readiness for production crews.

Responsibilities

• Provide high quality landscape maintenance training for new employees.
• Provide exceptional customer service to all customers.
• Act as a crew leader on a designated training route.
• Coach new employees on reading route notes and following special instructions.
• Train on the proper use of personal protective equipment (PPE).
• Instruct new crew members on the proper handling and safety procedures for mowing equipment.
• Track recommended operating time for each piece of equipment for new employees.
• Ensure mowing, trimming, edging, blowing, and all other lawn maintenance work is done professionally.
• Train to follow the Quality Counts Program to maximize team output.
• Direct workflow and work performed by other crew members, ensuring teamwork and even workload distribution.
• Train on how to become familiar with service contracts and exceed customer expectations.
• Train to perform daily routine equipment checks (greasing, oil, blades, reporting malfunctions).
• Ensure all necessary equipment is in working order, loaded, and secured properly daily.
• Perform Daily Vehicle and Trailer Inspections, reporting any issues.
• Schedule repairs for non-urgent items on the “Maintain X” app.
• Immediately report any damage to a customer’s property to Crew Chief and Service Manager.
• Train to perform a thorough property walk before leaving to inspect work area and ensure no tools are left behind.
• Train for expected daily route goals and inform Service Manager of all resets, skipped services, and work not completed.
• Inspect all equipment when moved to a new trailer.
• Train how to inspect vehicles and trailers daily and the procedure for new equipment assignment.
• Follow all company and department policies and protocols, including PTO policy.
• Attend required department meetings and company or vendor training.
• Other duties as assigned by management.

Requirements

• Must hold a valid driver's license with an issue date of at least five years prior to the date of application.
• Minimum of five consecutive (current and most recent) years of verifiable good driving history.
• Bilingual English/Spanish is required.
• Proficient in the operation of all lawn maintenance equipment and able to become proficient with any new equipment.
• Excellent communicator both written and verbally.
• Coach type mentality with the ability to be patient and teach.
• Ability to prioritize workload, work under pressure and maintain good composure.
• Experience working on high volume routes, providing high quality service, and meeting daily deadlines.
• Ability to identify the fine details in landscape maintenance that spotlight quality service.
• Dependable and self-motivated with a desire to learn, grow, and be part of a developing team.
• Ability to use and navigate electronic tablet/phone, email, text, etc.
• Ability to walk for long periods of time in extreme temperatures.
• Work outdoors for extensive periods of time.
• Able to work long hours during peak season.
• Climb a ladder up to 10 feet in height.
• Perform repetitive walking, lifting, twisting, pulling, pushing, bending, squatting, crouching, kneeling, and overhead reaching.
• Lifting or carrying 50-80 lbs. may be required.
• Ability to carry a 15 lb. backpack repeatedly throughout the day.
• Properly operate push mowers, riders, hedge trimmers, etc.
• Must be able to distinguish plants by size, shape, and color.
• Any DWI/DUI within the past four years may impact eligibility for employment.

Skills

• Leadership
• Training
• Customer Service
• Lawn Maintenance
• Equipment Operation
• Communication
• Coaching
• Mentoring
• Teamwork
• Problem-Solving
• Time Management
• Technology Navigation (tablet, phone, email, text)

Location

• Onsite

Work Type

• Full-time

Experience Level

• 5+ years of previous Lawn Maintenance experience preferred

Salary/Compensations

• Up to $65,000, based on experience

Benefits

• Health, Dental, Vision & Life Insurance
• 401(k) with company matching
• Paid vacation and sick leave (PTO)
• Participation in Profit Sharing Plan
• Additional compensation for promoting & referring services (Lead Now Program)
• Company clubs & committees, and company outings
• Paid trainings and development opportunities
• Tuition reimbursement
• Educational scholarships for employees and family members
• Wellness program, including gym membership
• Volunteer Engagement Program: 16 hrs. a year of Approved Volunteer Time Off (VTO)
• Company vehicle with gas card (for service specialists)

About the Company

• ABC Home & Commercial Services is a family owned and operated business.
• Provides a fun, stable, and challenging environment to grow, learn, and serve in our community.
• Believes strongly in a work/life balance while building long-term, trusting relationships with customers and employees.
• A team that believes in fulfilling commitments, serving others, supporting families, and building our community.

Equal Opportunity

• ABC is an Equal Opportunity Employer.
• Committed to respecting the religious beliefs and practices of all individuals.
• Will consider reasonable accommodation requests for sincerely held religious beliefs, provided they do not create an undue hardship on the company’s operations.